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[CP-4424] - Feature: Functional/Regression testing Plan "Velocity" added to the Platform

The Velocity Plan type has been added to the Cyara Platform. Velocity focuses on Functional/Regression testing supported by a model-driven approach to speed up test development and maintenance cycles. Accounts with Replay Plans can be upgraded to Velocity and have existing Campaign Results migrated to Velocity. Please contact your Account Manager for more information, or refer to the Platform User Guide.

[CP-4500] - Feature: Default transcription speaker

The default Speaker used for transcriptions can now be configured on the Account details page in the Voice section. This default value will be used for both Crawler and Velocity "Expect to Hear" transcription.

[CP-4511] - Feature: CX Model menu input values can be updated

IVR input nodes on Crawler Models can now be edited.

[CP-4519] - Feature: Crawler - Support for Spanish-Speaking IVRs

The Cyara Platform now has support for Crawling Spanish-speaking IVRs. The IVR Crawler can now both transcribe and respond with speech generated from text in Spanish. Please note that this feature does not include a Spanish User Interface in the Portal.

[CP-4578] - Feature: Voice Scheduler Load Sharing

Call load is now more evenly distributed across available Call Engines in a wider variety of scenarios.

[CP-4675] - Feature: CRV - Verint Support

Added support for Verint Call Recording version 11.1.

[CP-4678] - Feature: Call Engine - Support for SIP Diversion header

In Cyara Outbound voice scenarios with some carriers, to correctly route calls that have a Diversion header, we sometimes need to use the Request-URI (instead of the To header) as the Called Number. To allow this, the CE has a new configuration parameter in the SIP section: UseRequestUriAsCalledParty. The default is False, but when set to True and the CE receives a call with a Diversion header, the phone number in the Request-URI will be used as the Called Number that is used to route the CE's incoming call to the appropriate Outbound Test Case.

[CP-4738] - Feature: Voice Scheduler - Dynamic Prefix and Suffix

Voice Scheduler now supports dynamic Prefix and Suffix generation based on Voice Call Routing Rules. Each Route element can now optionally be configured with Prefix and Suffix to use for dialing.

[CP-4761] - Feature: Call Engine - Ability to strip plus (+) sign prefix from received calls to ensure correct Outbound Test Case is matched
On calls received by Cyara (e.g. in an Outbound Test Case), some carriers deliver the Called Number with a leading plus (+) sign. To correctly map the Called Number to an Outbound Test Case, the plus sign needs to be removed. This feature adds a new StripLeadingPlusOnIncomingCalledParty parameter in the Telephony section of the Call Engine's configuration file. This parameter defaults to False, but when set to True, any leading plus sign in the Called Number is removed prior to looking for the corresponding Outbound Test Case.

[CP-4772] - Feature: CRV - Verint Support

Added support for Verint Call Recording version 15.1.

[CP-4815] - Feature: Dashboard - Show Incident Number

The Incident Number is now available on the Create New and Edit message windows.

[CP-4871] - Feature: REST API v2.4

This release of the Cyara Platform features a new v2.4 RESTful API. The primary change is that fetching Pulse Campaign information now includes the Pause Schedule. Full documentation for the API is available at: http://docs.cyara70024.apiary.io/

[CP-4956] - Feature: Call Routing Rules configurable from Portal

Voice Scheduler Call Routing Rules are now configurable from the Portal.

[CP-5251] - Feature: New Generic Australian Female Speaker for Crawler

A new female Speaker for Crawler has been trained with a variety of different voices, to provide generic speech recognition for Australian accounts.

[CP-4496] - Changed: Empty "Expect to Hear" and "Reply With" fields

Checkbox controls have been added to the "Expect to Hear" and "Reply with" fields in Voice Test Cases and Blocks to indicate when a field is intentionally left blank.

[CP-4555] - Changed: Speech Recognition - False Positives detection

The False Positives detection algorithm is now enabled by default on all recognitions. Language Tags with the feature code "DF" can be used to explicitly disable it. eg. {Language en-AU-DF}

[CP-4670] - Changed: CX Model user interface improvements

The CX Model User Interface has been improved:
- Draggable side panels to have a better overview of long prompts
- More space for prompt information
- Reduced header to give more space to model graph
- Notifications, Settings, and other dialogs moved into dialog windows - Improved node design to highlight its purpose and status
- Model loading and rendering speed optimizations

[CP-4674] - Changed: Supported RabbitMQ version changed

The Cyara Platform now requires a new version of RabbitMQ and Erlang. Please refer to the Deployment Guide for specific versions for each component.

[CP-4683] - Changed: Standardised Logging

In this release, all Platform Components have had their logging settings standardised. This includes: - Logging configuration moved to a separate XML file, inside the same folder as the existing Platform Component .config file, called "log4net template.xml".
- Log file name format has been made consistent across all Platform Components.
- All Platform Components automatically generate two sets of log files, the Standard log file, and an Error and Warnings (EW) log file. The EW log file contains only the errors and warnings from the Standard log file.
- By default, each set of log files has a total size cap of 1gb, and purge independently of each other (eg. a Platform Component can have up to 1gb of Standard logs, plus 1gb of EW logs, for a total of 2gb of logs).

[CP-4694] - Changed: Crawler - Model edit screen

The panel of the right hand side of the Model edit screen is now expandable, allowing the user to make full use of their screen as required.

[CP-4832] - Changed: Crawler - Speaker deletion validation

It's no longer possible to delete a Speaker if it is in use in any Model, Test Case, or Account.

[CP-4836] - Changed: Customer Chat rebrand

The Customer Chat Channel in the Portal has been rebranded as "Web". Agent Chat is unaffected.

[CP-4861] - Changed: Dashboard - Support for additional call failure reasons

Support has been added for a number of additional Test Case failure reasons.

[CP-1911] - Fixed: Speech Recognition - Currency Tag inconsistency across different languages

The Currency Tag would sometimes incorrectly return a no-match result, even when the audio was correct, due to inconsistent handling of the Currency Tag across different language implementations.

[CP-3438] - Fixed: Dashboard - Ticker obscures last lines of Service Group

When the Ticker was enabled on a Dashboard with many Service Groups defined, the last few lines of the Service Group would be obscured by the Ticker.

[CP-3972] - Fixed: Speech Recognition - Choice Tags in ETH with empty option

If an Expect to Hear contained a Choice Tag, where one of the Choices was empty (ie. silence), the recognition result could be marked as a false positive with a recognition score of 3.1%.
eg. {Choice Hello|Hi|.} you've reached bank ABC

[CP-4139] - Fixed: Speech Recognition - ETH with a single wild card returns no-match

When an Expect to Hear only contains a wild card (eg. "{*}" ), the Speech Engine was incorrectly returning a no-match. The Speech Engine now always returns 99.9% confidence in this situation.

[CP-4169] - Fixed: Test Case saving produces error

Attempting to save a Test Case could show an error if the user had previously failed to upload a Scenario file that was rejected by the Portal's validation.

[CP-4180] - Fixed: Data driven Values with special characters

Data driven parameters with special characters were incorrectly being truncated in the editor after the first occurrence of a special character.

[CP-4182] - Fixed: Data driven parameters cleared

Data driven parameters could incorrectly be cleared when a Test Case failed to save with a validation warning.

[CP-4272] - Fixed: Speech Proxy load balancing improvements

Several improvements have been made to the Speech Proxy to ensure better balancing of load across multiple Speech Engines. In addition, the Speech Proxy now has better handling when a Speech Engine becomes unavailable.

[CP-4391] - Fixed: Speech Proxy support for language Tag codes

The Speech Proxy now has support for routing requests that include extended language Tag codes.

[CP-4536] - Fixed: Empty Data Driven Scenarios

If data driven Scenario values were edited after being sorted, and the Test Case was then saved, in some cases superfluous empty Scenarios were added to the Test Case.

[CP-4542] - Fixed: Dashboard - Aborted calls incorrectly shown as Successful

When a call was aborted, it was incorrectly reported as Successful on the Dashboard.

[CP-4470] - Fixed: Crawler - Error when exporting Model with invalid characters in Model name

Exporting Models with a Name that contains any of the following characters [", <, >, |, :, *, ?, \, /, +] was causing an error. These characters will now be replaced with "-".

[CP-4567] - Fixed: Email Campaign Stop/Start error

Starting and then stopping an Email Campaign in rapid succession could cause the Email Coordinator to error. This scenario is now handled correctly.

[CP-4597] - Fixed: Block Steps resetting some values

If an existing Step had a threshold, confidence, or PSST of 0, and the Expect to Hear field was edited, the former fields would be reverted to their default values. These fields now only revert if the Expect to Hear was empty before being edited.

[CP-4612] - Fixed: Dashboard - Failed Spots being incorrectly displayed as amber

When the fail threshold is being used, contiguous failures count as satisfactory until this limit is reached. After this point the Dashboard updates these amber Spots to red. In some cases these failed Spots were incorrectly not being updated to red.

[CP-4620] - Fixed: Missing Dashboard results

Service Groups that had Test Cases that had only ever had connection failures were incorrectly missing from the Dashboard.

[CP-4629] - Fixed: CVA - Cisco Finesse Agent Object Details

Cisco Finesse Agent Objects had incorrect validation on some fields (LoginID, FirstName, LastName, etc). The validation was incorrectly set to numeric with a max value of 65535, and has been corrected to allow alphanumeric values.

[CP-4657] - Fixed: CVA - Campaign stuck in Running state

Under certain conditions, CVA Campaigns could become stuck in a Running state due to a scheduling issue.

[CP-4732] - Fixed: Data Driven Outbound Called Number field

In some circumstances, the Portal was incorrectly allowing "Called Number" to be a data driven field for Outbound Test Cases.

[CP-4749] - Fixed: Agent Desktop - Desktop Client still registered after Windows session logged out

On Windows 10, the desktop client was failing to unregister after the Windows session had logged out.

[CP-4758] - Fixed: Audit Log export error

Attempting to export a Platform Audit Log without having an Account selected would cause an error.

[CP-4767] - Fixed: Database Purge utility exception fix

The purge utility would fail when it encountered a Chat media record that had an invalid value (empty string).

[CP-4780] - Fixed: Dashboard Service Group with Pulse Retry

New Service Groups created with the "Pulse Retry" option enabled were incorrectly being saved with the option disabled.

[CP-4816] - Fixed: Dashboard - Custom Categories not being matched

When a Dashboard's Custom Category had a Step Description that contained leading or trailing spaces, the Custom Category would fail to match.

[CP-4867] - Fixed: Dashboard Failing to Load

The Executive Dashboard could fail to load if one or more of the default failure categories were disabled.

[CP-4868] - Fixed: Test Case alerts sent too many times

If a Test Case was included in more than one Alert Profile, the alert would be sent multiple times. Only one Alert is now sent.

[CP-4992] - Fixed: Call Routing Rules - IP address validation

The Cyara Platform now ensures that Call Engine IP addresses in Call Routing Rules are valid IPv4 addresses.

[CP-5048] - Fixed: Improved performance for Test Case data driven Scenarios

The Portal now loads and saves large data driven files faster.

[CP-5150] - Fixed: Dashboard - Inaccurate oldest time reported for a Service Group

The oldest time for a Service Group did not accurately reflect the oldest Spot displayed.

[CP-5222] - Fixed: Dashboard - Next date for Service Group missing

When a Dashboard's results are updated, and a Service Group has no results, the next scheduled time for the Service Group was disappearing.