Welcome to the Cyara Knowledge Center

[CP-1334] - Feature: Platform Port Usage

The Platform Port Usage Report provides a graph that displays the number of concurrent ports in use by the Cyara Platform. Please see the User Guide for more information.

[CP-2222] - Feature: Daily Audit Logs

Cyara Platform Audit Logs are now able to be written to a csv file in real time. Additionally, this file can be configured to roll over on a daily basis. Please see the User and Deployment Guides for more information on enabling this functionality.

[CP-2392] - Feature: Agent Call Recording (ACR) Validation Results in exports

Pulse Campaigns with ACR validation enabled will now include the ACR Validation results when exporting detailed results.

[CP-2421] - Feature: Tabbed Pulse Detailed Results

Test Results from Pulse Campaigns with ACR enabled will now display tabs to view both the Pulse Call and ACR results. Previously, ACR results could only be viewed on a separate page.

[CP-2630] - Feature: CVA - Desktop Automation Support for Terminal Services

The Agent Desktop Client can now be run inside multiple remote instances on the same physical server. Please see the User Guide for more information on using these Desktops in Virtual Agent Campaigns.

[CP-2637] - Feature: CVA - Agent Campaign Activity Timing Report

A new Report has been added to view Agent Activity timing information during a Campaign.

[CP-2910] - Feature: Database Purge Utility running without prompting

The Purge utility can now be set to not prompt for manual confirmation before starting a purge job. Please see the User Guide for more information.

[CP-2973] - Feature: Called Number column added to Voice Reports

Voice Summary Reports have had a Called Number column added, to easily be able to see the Called Number without having to navigate to individual test results. This column is now also present in exported results.

[CP-3000] - Feature: ACR Recording Identification

ACR Recordings are now clearly identified with a result label, as well as the interaction ID.

[CP-3020] - Feature: CVA - Desktop Client Screensaver Prevention

The Agent Desktop Client can now prevent Windows from displaying a screensaver while being used in a running Campaign.

[CP-3199] - Feature: Executive Pulse Dashboard

The Executive Pulse Dashboard provides an unprecedented view of your IVR and omnichannel applications’ performance - a dynamic visualization of real-time customer interactions with your business. Please see the User Guide for more information.

[CP-1154] - Changed: IVR Crawler Installer

The IVR Crawler installer will now prompt for database credentials to be supplied during setup. Previously, database credentials needed to be entered manually in the configuration file after installation.

[CP-2072] - Changed: Campaign Pre-Run Validation

Users are now warned to edit Campaign run-time parameters subject to Account or Plan constraints, if the Campaign violates the constraints. Previously, the Campaign parameters would automatically be set to the Account/Plans maximum value without warning, or the Campaign would enter an Aborted/Internal Error state.

[CP-2546] - Changed: IVR Crawler Service Startup

When the IVR Crawler and Message Bus are installed on the same host, the IVR Crawler was failing to start if the Message Bus had not completed its own startup. The IVR Crawler service has been changed to "Automatic (Delayed Start)" to allow for this scenario.

[CP-2631] - Changed: CVA - Agent Desktop Client identification

Previously, Agent Desktop Clients were identified by their machine name, which was not granular enough for client identification with Microsoft Terminal Services. This field has been removed from the UI, and Agent Desktop Clients are now identified by their FQDN, as well as detailed session information.

[CP-2764] - Changed: Media Storage Service Startup

When the Media Storage Service and Message Bus are installed on the same host, the Media Storage Service was failing to start if the Message Bus had not completed its own startup. The Media Storage service has been changed to "Automatic (Delayed Start)" to allow for this scenario.

[CP-2777] - Changed: CVA - Agent Desktop Manager

The Agent Desktop Manager can now support up to 400 concurrent sessions per instance. Previously, only 200 sessions were supported.

[CP-2793] - Changed: Audit Log Export consistency changes

The following changes have been made to Audit Log exports:

1. Date Range timestamps now include seconds

2. The Report Export Time now includes seconds

3. All timestamps are now in a 24-hour format

[CP-2918] - Changed: Cyara Platform Database Collation

The collation requirement for new SQL Server installs has been changed from SQL_Latin1_General_CP1_CI_AS to Latin1_General_CI_AS. Additionally, all database entities with explicit collation have had the explicit collation removed.

[CP-2955] - Changed: Audit Log dropdown sorting

Audit Log categories and sub-categories are now sorted alphabetically in their respective dropdown boxes.

[CP-539] - Fixed: Moving Test Cases between Folders

Moving a Test Case to a different folder was not updating the current view. This operation will now update the UI after a successful move.

[CP-1519] - Fixed: Chat Test Case Export

Chat Test Cases were incorrectly able to be exported to Excel format. The Cyara Portal does not support importing Chat Test Cases in Excel format. Chat Test Case Excel format export functionality has been disabled.

[CP-1535] - Fixed: CSV Export Inconsistency

Exported Test Result Summary CSV reports included fewer columns than displayed in the Web Portal. The CSV report has been updated to include the additional columns.

[CP-1566] - Fixed: Editing Chat Test Case Step fails

Chat Test Case Steps with a decimal value could not be edited after creation.

[CP-1580] - Fixed: Audit Log storing unnecessary binary data

Uploading an image to be used by a Virtual Agent for a Custom Activity was including the binary image data as part of the audit log entry. Image data is no longer included as part of the Audit Log entry.

[CP-2013] - Fixed: General error previewing a Dynamic Data Service

Test Cases that had long names, descriptions, notes, or data-driven URLs, could occasionally encounter an error when attempting to preview a dynamic data-driven feed.

[CP-2073] - Fixed: Load vs Unsuccessful Graph

The Load vs Unsuccessful graph was incorrectly overlapping results in the same time slice, instead of stacking them. For example, 2 failed calls and 1 satisfactory call had a column height of 2, instead of 3. The graph now correctly stacks calls in the same time slice.

[CP-2435] - Fixed: Outbound Campaign Error Messaging

Attempting to run an Outbound Voice Test Case with a phone number not in the Accounts allowed list was providing inconsistent error messaging between the Web Portal and Email notifications. Additionally, the error message in the UI is now displayed wrapped. Previously, it would exceed the form boundary.

[CP-2506] - Fixed: Voice Scheduler error when sending alerts

Alarm Profiles configured with email addresses/mobile numbers containing a trailing comma or semicolon were not receiving alerts, due to parsing errors. Trailing commas or semicolons are now handled correctly.

[CP-2690] - Fixed: Chat/Agent Campaigns running on inactive and disabled Accounts

If an Account was inactive or disabled, and a Campaign on that Account was not disabled, the Campaign would incorrectly keep running according to the schedule. Campaigns will now no longer start if the Account is inactive or disabled.

[CP-2692] - Fixed: CVA - Linked Agent Deletion

Agents were incorrectly able to be deleted when they were attached to a Campaign. Agents linked to a Campaign can no longer be deleted.

[CP-2750] - Fixed: CVA - Multiple Agent Desktop Client instances

Under certain circumstances, the Agent Desktop Client process would fail to stop. Starting a new Agent Desktop Client instance on the same workstation could cause issues with the first instance.

[CP-2755] - Fixed: CVA - Real Time Report

If an Agent's Behavior contained conditional execution steps, the Real-Time report would occasionally not update after the Behavior had finished.

[CP-2784] - Fixed: Expiry Date fields not autofilling over HTTP

In Chrome, ExpiryDate fields were not being pre-populated with a date if the Web Portal was not accessed over HTTPS. Chrome was incorrectly identifying the date fields as being part of a credit card form.

[CP-2795] - Fixed: CVA - Agent Server Relationship

Attempting to create an Agent <-> Server relationship when there were no Servers configured was raising an error and not displaying the dialogue box. The dialogue box will now open and display a warning that there are no Servers configured.

[CP-2818] - Fixed: REST API - Called Number missing from Get Test Cases route

The REST API was incorrectly returning the calledNumber field as null when displaying Test Case details. This has been fixed in versions 2.0 and 2.1 of the API.

[CP-2844] - Fixed: CVA - Agent Desktop Campaigns with misconfigured Agents

Running an Agent Desktop Campaign with Agents that do not have a desktop address configured will now cause the Campaign to fail to start. Previously, the Campaign would run and subsequently fail when an interaction was received for misconfigured Agents.

[CP-2919] - Fixed: REST API testResultsFeed - old results

The testResultsFeed API route was incorrectly returning data earlier than the requested fromDate. This has been fixed on version 1.0 of the API.

[CP-2930] - Fixed: Exporting Audit Logs

Exporting Audit Logs now creates an Audit Log entry.

[CP-2957] - Fixed: Audit Log Categories

A number of Audit Log Categories/Subcategories present in the database were not available for selection when reporting through the Portal.

[CP-2966] - Fixed: Creating Platform User with invalid email

When creating a Cyara Platform User, if a malformed email address was entered, the field would not be able to be updated if the field had failed validation.

[CP-3014] - Fixed: CVA Environment - Server relationship

Environments can no longer be created unless one or more Servers are specified.

[CP-3017] - Fixed: Email Platform Users Formatting

If formatted text (e.g., bold, underlined) from an external text editor was pasted in to the Portal, the text was incorrectly displayed with the original formatting. Pasted text will now be displayed without formatting in the editor.

[CP-3070] - Fixed: CVA - RDP Network Level Authentication

When Network Level Authentication (NLA) was enabled, the Agent Desktop Manager was unable to initiate a remote connection with the Desktop Client. The Agent Desktop Manager can now be configured to negotiate a connection using NLA, with credentials provided through the Web Portal.

[CP-3078] - Fixed: Chat Test Case Import validation

When importing XML Chat Test Cases, the Minor/Major threshold range validation was stricter than the range allowed through the UI.

[CP-3079] - Fixed: Chat Screenshot Zoom Controls

When viewing a Chat screenshot in fullscreen mode, the zoom controls were incorrectly reversed.

[CP-3088] - Fixed: CVA - Agent Desktop Custom Activities

If a Custom Activity had a timeout less than the script's run duration, and the Activity is not marked as "continue on failure", then the screenshots for the Behavior's execution were not available through the Web Portal.

[CP-3123] - Fixed: CVA - Agent Desktop Interaction Detection

When defining an Agent <-> Server relationship, under specific circumstances the Interaction Detection Script was ignoring the first line of the specified Custom Activity.

[CP-3129] - Fixed: Purge Tool Account Exclusion

When the exclude Account option was supplied, a validation error would be displayed and the tool would not run. The exclude flag now behaves as intended.

[CP-3146] - Fixed: Load Campaign Authorization Emails

Attempting to run a Campaign on an Account without the "Allow Load Campaign" permission was queuing the Campaign and marking it as pending, however the Load Authorization Email was not being sent.