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Problem Description:

When the Campaign with Cisco Finesse Agent is aborted, every time the Campaign times out and gives Internal Error. 

Reason:

The reason codes are not added in the Agent attribute 

Solution:

When configuring CVA with Cisco Finesse, add the reason codes in the Agents attributes as shown below:

             a) when Agent changes to NotReady state

Cisco Finesse    Optional    NotReadyReasonCode    String    Reason Code to use 

            b) When Agent is Logging Out

Cisco Finesse    Optional    LogoutReasonCode    String    Reason Code to use 

For example -