Answer
When a scope of load test is defined according to Load Test Plan, test cases need to be adjusted accordingly:
- If a load test tests the IVR under load the following criteria need to be included into test cases:
- Delays fetching and playing audio files
- Delays while processing customer interaction: DTMFs and Speech
- Prompt correctness
- Absence of reprompts
- Prevent Test Cases going further than IVR
- Backend Testing
- Identify steps of the call flow that use Backend
- Modify test to focus on these specific steps
- Prevent Test Cases from going further than the scope of testing
- End-To-End Testing
- Includes all steps included into types above
- Identify time/step when call is connected to Agent
- Identify a duration of conversation with Agent
- Identify which side releases the call
Identify Pass/Fail criteria.