How do I create my test cases for load test?

Answer

When a scope of load test is defined according to Load Test Plan, test cases need to be adjusted accordingly:

  1. If a load test tests the IVR under load the following criteria need to be included into test cases:
    1. Delays fetching and playing audio files
    2. Delays while processing customer interaction: DTMFs and Speech
    3. Prompt correctness
    4. Absence of reprompts
    5. Prevent Test Cases going further than IVR
  2. Backend Testing
    1. Identify steps of the call flow that use Backend
    2. Modify test to focus on these specific steps
    3. Prevent Test Cases from going further than the scope of testing
  3. End-To-End Testing
    1. Includes all steps included into types above
    2. Identify time/step when call is connected to Agent
    3. Identify a duration of conversation with Agent
    4. Identify which side releases the call

Identify Pass/Fail criteria.

 

 

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