Many Cyara users having difficulties using Language tag to override the default recognition (ASR) language set for the Account. Here are the most common questions asked:
How to use {Language} Tag?
- Open Expect To Hear menu
- Select {Language} Tag from the tags drop down and click +Tag button:
- In the bottom switch to Raw view:
- Adjust Language Code
- Click Save
If ASR Language set for the Step1 will the next Step go back to default ASR Language?
Yes.
Can {Language} Tag be used more than 1 time per step?
Yes. {Language} Tag can be used multiple times in the single step to override the default ASR Language and / or to accommodate scenarios where the prompt is spoken in multiple languages in the IVR menu.
For example Choose the language menu, such menus are played in multiple language in a single prompt to explain it in different languages.
How to use {Language} multiple times in a single step?
- Open Expect to Hear menu
- Select {Language} Tag from the tags drop down, select the language you wish to use and then click +Tag button:
- Add the prompt text for that language.
- Select {Language} Tag from the tags drop down, select the second language you wish to use and then click +Tag button:
- Click on
button to save the changes in the Expect to hear.
How to override the default ASR Language for the entire Test Case? Is it possible?
It is possible. Users can override default ASR Language for the entire Test Case by adding the {Language} tag into Notes field of the Test Case.
What ASR Languages are currently supported by Cyara, and what are the most common ASR Language Codes?
The most common Languages and Codes are listed below.
Note: Check with Cyara Support to know which language is enabled for your account.
|
Language |
ASR Code |
Cyara Syntax |
|
English, United States |
En-US |
{Language En-US} |
|
English, Great Britain |
En-GB |
{Language En-GB} |
|
English, Australia |
En-AU |
{Language En-AU} |
|
English, India |
En-IN |
{Language En-IN} |
|
Spanish, Mexico |
Es-US |
{Language Es-US} |
|
Spanish, Columbia |
Es-CO |
{Language Es-CO} |
|
Spanish, Spain |
Es-ES |
{Language Es-ES} |
|
French, Canada |
Fr-CA |
{Language Fr-CA} |
|
French, France |
Fr-FR |
{Language Fr-FR} |
|
Italian, Italy |
It-IT |
{Language It-IT} |
|
Japanese, Japan |
Ja-JP |
{Language Ja-JP} |
|
Korean, Korea |
Ko-KR |
{Language Ko-KR} |
|
Norwegian, Norway |
No-NO |
{Language No-No} |
|
Portuguese, Portugal |
Pt-PT |
{Language Pt-PT} |
|
Portuguese, Brazil |
Pt-BR |
{Language Pt-BR} |
Comments
6 comments
Very helpful article!
Are the language ASR codes to be available in the Tag drop down when entering your Expect to hear?
Unfortunately, not at the moment. It will be corrected in future versions.
Therefore, users will need to use the raw tab and add the appropriate {Language __-__} tag ASR Codes. Do we know what version this will be up and coming? Do you have a feature request already in the hopper?
Dr. Linda
I know that it's a little late, as this feature is available for quite a long time, but I am still happy to inform you that this feature is implemented, and now you can select languages from the dropdown.
Dropdown has all the supported/installed language packs on the platform, Cyara doesn't limit them.
I will keep this article available until the end of this week and archive it then.
Thank you. I see the updates in the most current version on the hosted site. Just another reason to upgrade our on premise solution.
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