Welcome to the Cyara Knowledge Center

To monitor an environment or application you need to identify the following:

• What do you need to monitor?
  • IVR application
  • Voice Quality
  • Response Time
  • Web Services
• When and how often do you need to monitor?
  • Weekdays/Weekends
  • Start and End times
  • Frequency (For example: hourly, daily, etc.…)
  • Pulse Dashboard
• Who should be notified if errors occur while monitoring?
  • Contact name, phone number and email address
  • Alert frequency (For example; every time a call fails, alert on major failures only)
• Who should receive the overall pulse summary report?
  • Contact name and email address
  • Report frequency – How often do you want to receive the report? (daily, weekly, monthly)

After you have answered the above questions you will be ready to create the appropriate test cases and campaigns