Background

In some situations, the IVR system doesn't need Caller ID info for testing. This feature is now available in Cyara.

Blocking Caller ID

The following SIP Attribute should be used in the Called Number field of a Test Case or a CX model:

Syntax:     Number;Privacy:true

Example: 123456789;Privacy:true

Test case screen:

CX model screen:

When this Attribute is used, the calling party is displayed as 'Anonymous'

Note: Please note that not all carriers support the Caller ID blocking feature.

Please consult with your carrier if this feature is not working the way it should.