Description
Sometimes while working on the Test Cases, the recognition fails with 3.1% score. Though the verbiage is correct, the Test Case keeps failing with the particular score.
Solution
Cyara produces 3.1% score when it is unsure whether the verbiage is correct or not. This score is possible in the following situations.
- Verbiage is correct but there are minor voice quality issues: clicks, beeps, etc.
- Verbiage is in general correct but one word is different at the start or the end of the step Verbiage.
- if there is a small sound or glitch at the beginning or end of a step audio which is not accounted by the wildcard tag {*} to be ignored for recolonization.
These situations can trigger the False Positive Algorithm and will fail the step.
To workaround these situations, Cyara users can disable the False positive Algorithm.
It can be done by using the {Language} tag with special suffix -DF after the language ID.
For example:
{Language en-US-DF} Welcome to ABC bank.
Comments
1 comment
This Tag : {Language en-US-DF} passes the test step as success even if the verbiage is different (incomplete/extra) as compared to being heard on call. - Any advise ?
Please sign in to leave a comment.