Welcome to the Cyara Knowledge Center

7.8 Release & Support Timetable

Release Date	End of Life	End of Support
August 21st, 2019	August 21st, 2020	August 21st, 2021

Note: "End of Life" states that no more new deployments are allowed of this version.
End of Support is that no more issue fixes or patches will be made available for this version.

7.8 New Features

[CP-8176] - Feature: Cyara 3.0 API - New Route for Campaigns

New API Routes are available for Voice and Non-Voice Campaigns to Create, Update, Execute, and

Delete.

[CP-8819] - Feature: Crawler - Choice Variable Support

Choice Variables are now supported when crawling CX Models.

[CP-8984] - Feature: Scheduled Custom Pulse Reports now can contain sub-reports

The Scheduled Custom Pulse reporting options have been extended to include Sub-reports for non-successful categories.

[CP-9486] - Feature: Integration With ServiceNow

Cyara provides the capability of configuring integration with ServiceNow. This enables a ticket to

be created from the Detail Result page of a Test Result, gathering information about the failed Call.

[CP-9604] - Feature: CX Models - Crawling

CX Models with Decision Elements, GoTo Elements, and Data-Driven parameters can now be

crawled.

[CP-9625] - Feature: Cyara 3.0 API - Fetching Blocks for Account

A new API Route has been made available to fetch Blocks attached to an Account.

[CP-9626] - Feature: Cyara 3.0 API - Fetching Linked Test Cases for a Given Block

A new API Route is available to fetch details of linked Test Cases for a specified Block.

[CP-9835] - Feature: SIP over TCP for CE.Next

CE.Next now supports SIP over TCP in addition to the already supported UDP.

[CP-9934] - Feature: CX Model Duplication & In-Line Editing of Model Name

CX Models can now be duplicated using the action menu. Additionally, the CX Model name can now

be edited directly on the CX Model editing screen instead of the settings menu.

[CP-10173] - Feature: Default PSST Setting added to Platform Configuration

A new setting to set a default Post-Speech Silence Timeout (PSST) has been added to the Cyara

Platform Configuration page.

[CP-10208] - Feature: Cyara.Storage Azure Support

Cyara.Storage has added support for Azure for file storage. This is in addition to the already

supported Amazon S3 and File System options.

[CP-10284] - Feature: CE.Next - SRV Support for Endpoint Registration

A new feature for supporting SRV records has been added to CE.Next for endpoint registration. If

multiple SRV records are found, the registration will round-robin among them.

7.8 Platform Updates

[CP-8751] - Changed: Duplicate Folder Name Constraint

A database constraint has been added to prevent duplicate folder names within the Cyara Platform

(for Blocks, Test Cases, Agents, Behaviours, etc).

[CP-9582] - Changed: Re-running Failed Test Cases in a Velocity Campaign

Velocity Campaigns can be re-run for only the Test Cases that returned a Failed result. Users can also

specify a number of retries for the failed Test Cases. Each subsequent iteration only tests the failed

Test Cases of the previous iteration.

[CP-9642] - Changed: Performance Improvements in Port Usage Report for large Stitched

Campaigns

Reports for some large Stitched Campaigns were failing with a timeout.

[CP-10174] - Changed: Email Addresses as Portal Logins

The restriction to prevent using email addresses as usernames in the Cyara Portal has now been

lifted.

[CP-10221] - Changed: CX Model Validation Message Update

Some CX Model Validation messages were re-worded for clarity.

[CP-10235] - Changed: CE.Next - Automated RtpThreads Configuration

CE.Next will now automatically calculate the number of RtpThreads based on available resources.

[CP-10319] - Changed: .NET Runtime Version Update

All Cyara components now require .NET runtime version 4.8. The Cyara.Notification service requires

.NET Core runtime version 2.2.5. Please consult with the Deployment Guide for further details.

[CP-10328] - Changed: Cyara Storage Migration Utility Batching

The Cyara Storage Migration Utility has been changed to work in a batched way to avoid database

timeouts with very large installations.

[CP-10374] - Changed: CX Models - Amazon Connect Export Warning

When exporting a CX Model to the Amazon Connect flow format, a warning will now be displayed if

unsupported elements are included in the CX Model.

[CP-10383] - Changed: CX Models - Crawls Can be Started on Any Element in the Model

Previously Crawls could only be started from Menus, and not individual Elements. Crawls can now be

started from any Element within the CX Model, with the exception of GoTo Elements.

[CP-10428] - Changed: Javascript Resources Loaded with .json Extension

Javascript resources are now loaded from the Cyara Portal with a .json file extension.

[CP-10439] - Changed: All CLI labels amended with ANI

All CLI (Caller Line Identification) labels within the Portal have been amended with ANI (Automatic

Number Identification) for clarity.

[CP-10496] - Changed: Special characters in Called Number on Voice Test Cases

The following characters - inverted comma, quotation marks and angle brackets are now considered

as invalid in the Called Number field. Any existing Test Cases containing these characters will require

updating.

[CP-10500] - Changed: Display of Large Data Sets

Data Sets with many columns will now be spaced out and scrollable horizontally.

7.8 Issue Fixes

[CP-6920] - Fixed: Custom Report Type Classification

The Custom Report Type has the correct label of "Web" applied to the Web channel in exported CSV

files.

[CP-8022] - Fixed: Stitched Campaigns Reports with Deleted Campaigns

Stitched Campaign reports will now remain accessible if a Campaign within that report is deleted.

[CP-8576] - Fixed: CX Models - Preventing Adding Invalid Elements

The "+" sign under the transfer Element has been removed, as no inputs are allowed there.

[CP-9273] - Fixed: CX Models - Spaces in DTMF Inputs Ignored in Generated Test Cases

When generating Test Cases from a CX Model, spaces in DTMF inputs will no longer be incorrectly

removed.

[CP-9618] - Fixed: Failure to Upload Full Call Recording File on Call Engine

Aborted Test Cases run on a Call Engine will no longer incorrectly log that it failed to upload the Full

Call Recording.

[CP-9679] - Fixed: Incorrect Confidence Rating Display

For Call Engine or CE.Next, when the following conditions were met:

1. Configured in Lite mode.
2. A Step contained the {BypassRecognition} Tag.
3. No audio was received within the maximum threshold...

A confidence score was incorrectly returned.

[CP-9696] - Fixed: Called Number Data-Driven Variables

Using the Called Number field on a Test Case with a data-driven variable and the "From:" format will

now function correctly.

[CP-9726] - Fixed: Deleting a CX Model with no Called Number

Deleting a CX Model that doesn't contain a Called Number will no longer return an error.

[CP-9806] - Fixed: Exporting a large number of Test Cases

Exporting a large number of Test Cases will no longer generate a general error.

[CP-9832] - Fixed: 2.x REST API - Issues on Accounts Configured for SAML SSO

Some of the 2.x REST APIs would result in an error on Accounts configured for SAML SSO.

[CP-9912] - Fixed: Invalid CX Model Data Validation Messages

Exported Data Sets from CX Models, that contain {Notification} columns, can now be successfully

imported.

[CP-9942] - Fixed: CX Models - "All Else" Option

When selecting "All Else" for a Decision Element, this will now be correctly matched against any

value that is not explicitly referenced in one of the other options.

[CP-10045] - Fixed: Removed Duplicate Data in CX Model Generated Test Cases

When generating Data-Driven Test Cases from a CX Model it was possible to include multiple copies

of the same scenario values.

[CP-10048] - Fixed: Cyara Identity Service Temp Files

The Cyara Identity Service will no longer store temp files in the Windows temp directory.

[CP-10055] - Fixed: CX Model - Duplication Exceptions

Double-clicking the Duplicate button on a CX Model will no longer result in an exception.

[CP-10130] - Fixed: CX Models - Empty Steps in Generated Test Cases

CX Models with attached Data Sets that have generated Test Cases will no longer generate scenarios

with empty step values.

[CP-10146] - Fixed: CX Models - GoTo Element Name Changes

When changing the name of an Element that is the destination of a GoTo Element, the origination

GoTo Element will now update its name correctly.

[CP-10160] - Fixed: CE.Next - Multi-Step Prompt Handling

In cases where a Test Case was run in CE.Next, it could crash if it contained Multi-Step prompts with

a PSST value of zero seconds.

[CP-10183] - Fixed: Custom Pulse Reports not rescheduling on Accounts Configured for SAML SSO

Custom Pulse Reports on Accounts configured for SAML SSO will now run on the configured

schedule.

[CP-10184] - Fixed: CX Models - Auto-generated Test Cases Losing Attached Data

When a CX Model contains Data Set error notifications, the auto-generated Test Cases will now

contain the correct Data-Driven variables tab and values.

[CP-10188] - Fixed: Test Cases with Ignored Last Steps

Test Cases that contained a {Ignore} Tag on the last Step would incorrectly disconnect while

ignoring and never send a Test Result back to the Voice Scheduler.

[CP-10196] - Fixed: CE.Next - Calling with Unsupported Codecs

Calls made with unsupported codecs will no longer lock a CE.Next port indefinitely.

[CP-10201] - Fixed: Improved Delete Test Case Folder Operations

Improved the delete Test Case folder operation to run more efficiently, and to not block other

database operations.

[CP-10205] - Fixed: CX Models - Visio Export General Error

Visio exports for specific CX Models will no longer generate a general error.

[CP-10206] - Fixed: CX Models - Unable to Change PSST

Under rare circumstances, updates to the PSST setting of a CX Model would be incorrectly ignored

and set to the default of 2.5 seconds.

[CP-10217] - Fixed: Error Retrieving Bulk Folder Paths

In certain circumstances, running Audio File Reconciliation via the Web Portal could cause an ERROR

to be logged and the page would not render correctly.

[CP-10219] - Fixed: CX Models - Database Deadlock

Occasionally a database deadlock could occur when querying running Crawls and deleting other CX

Models simultaneously.

[CP-10220] - Fixed: Cyara Storage Temporary Files

The Cyara Storage service will now correctly delete temporary files.

[CP-10233] - Fixed: Dashboard - Service Group Dot Sizes

Running a Campaign with Service Groups that both share the same duration will now return the

correct results.

[CP-10266] - Fixed: CX Models - Validation with Tags as Column Headers

CX Model Variable Validation will no longer return an error if a Tag is used for a column name in the

attached Data Set.

[CP-10315] - Fixed: CE.Next - No RTP Ports Available

Under rare circumstances, CE.Next was unable to allocate resources for speech recognition, which

incorrectly resulted in calls failing with the error "No RTP ports available".

[CP-10325] - Fixed: Cyara.Web.Datafeeder startup

Cyara.Web.Datafeeder will now load correctly on startup.

[CP-10343] - Fixed: CX Models - Visio Exports Missing Element Content

CX Models that are exported to Visio will correctly contain content within Elements, such as phone

number or prompt information.

[CP-10344] - Fixed: CX Models - Empty Dataset Notification Rows

When generating a Data Set for a CX Model, any relevant notification messages will be added as new

lines on the generated boilerplate.

[CP-10348] - Fixed: Alarm Profile Dashboards Update

When editing an Alarm Profile, the Dashboards table on the "Email & WebHook" tab, only

Dashboards that have one or more Service Groups will be displayed.

[CP-10401] - Fixed: CE.Next - Failure to Parse SIP 200 OK

Under certain circumstances, CE.Next could fail to parse the SIP messages 200 OK or 183 Session, if

they contained unrecognized attributes, resulting in calls not being answered.

[CP-10429] - Fixed: SMS Service Crash

When an SMS Campaign with high concurrency and a single called number was run, the SMS

Cyara.SMS.Customer service could crash.

[CP-10434] - Fixed: Downloading Missing Recording General Error

When attempting to download a Call or Step Recording that did not exist, a general error was

incorrectly displayed, instead of a useful error.

[CP-10435] - Fixed: Cyara Storage Padding Error

In high volume Cyara Platform installations, when the Storage Service is experiencing larger than

usual delays in processing requests, an error message could be logged similar to "padding is invalid

and cannot be removed".

[CP-10457] - Fixed: CX Model with Multiple GoTo Elements can Trigger High CPU Load

For certain CX Models, GoTo Elements could create a high count of Model paths. The Model path

coverage has been reduced to the next prompt after a GoTo to ensure that a jump has happened.

The target Element paths still will be covered by a Test Case that goes through them directly without

GoTo Elements.

[CP-10515] - Fixed: Double Tapping "Save Details" in Campaign Screen can Launch a Campaign

Multiple Times

Under certain circumstances, clicking the "Save Details" button multiple times on the Campaign

screen could incorrectly launch multiple Campaign runs.

[CP-10516] - Fixed: DTMF Replies Being Spoken

In rare cases, the DTMF reply within a Test Case would be incorrectly spoken instead of playing the

correct DTMF tone.

[CP-10536] - Fixed: CE.Next - Failure to Create Full Call Recording

Under rare circumstances, a Test Case run via CE.Next with a long PauseBeforeCall time directive

from the Voice Scheduler as part of Campaign ramp up, could prevent CE.Next from generating a Full

Call Recording.

[CP-10552] - Fixed: CE.Next SIP Bye Message

SIP Bye messages will now be sent to the correct negotiated address when multiple VIA headers are

present.

[CP-10580] - Fixed: Exception when saving Campaign

Fixed a rare scenario where if the set of Test Cases within a Campaign was updated, an exception

would be rendered and the save would fail.