While troubleshooting different kind of connection issues, it is important to know and understand reason codes received from the CTI Server.
This table represents possible Error codes that can be received from Genesys SIP Server.
Nore: the majority of codes are common across all Genesys TServers
| Code | Symbolic Name | Description |
| 40 | TERR_NOMORE_LICENSE | No more licenses are available. |
| 41 | TERR_NOT_REGISTERED | Client has not registered for the DN. |
| 42 | TERR_RESOURCE_SEIZED | Resource is already seized. |
| 43 | TERR_IN_SAME_STATE | Object is already in requested state. |
| 50 | TERR_UNKNOWN_ERROR | Unknown error code. Request cannot be processed. |
| 51 | TERR_UNSUP_OPER | Operation is not supported. |
| 52 | TERR_INTERNAL | Internal error. |
| 53 | TERR_INVALID_ATTR | Attribute in request operation is invalid. |
| 54 | TERR_NO_SWITCH | No connection to the switch. |
| 55 | TERR_PROTO_VERS | Incorrect protocol version. |
| 56 | TERR_INV_CONNID | Connection ID in request is invalid. |
| 57 | TERR_TIMEOUT | Switch or T-Server did not respond in time. |
| 58 | TERR_OUT_OF_SERVICE | Switch or T-Server is out of service. |
| 59 | TERR_NOT_CONFIGURED | DN is not configured in the Configuration Database. |
| 61 | TERR_INV_CALL_DN | DN in request is invalid. |
| 71 | TERR_INV_CALD_DN | Invalid called DN. |
| 93 | TERR_DEST_INV_STATE | Destination invalid state. |
| 96 | TERR_CANT_COMPLETE_CONF | Call cannot add new conference party. |
| 118 | TERR_SERV_UNAVAIL | Requested service is unavailable. |
| 119 | TERR_BAD_PASSWD | Password was invalid. May occur when SIP Server receives a 404 Not Found message from the Media Gateway after an unsuccessful attempt to route a call. |
| 122 | TERR_CANT_REG_DNS | Cannot register DNs on the switch. |
| 123 | TERR_DN_NOT_EXIST | DN for association does not exist. |
| 128 | TERR_BAD_DN_TYPE | Invalid DN type for DN registration. |
| 166 | TERR_RES_UNAVAIL | (JTAPI object) resource is not available. |
| 168 | TERR_INV_ORIG_ADDR | Originating address in request was invalid. |
| 173 | TERR_UNSUCC_CONFER | Unsuccessful conference. |
| 177 | TERR_TARG_DN_INV | DN target (in route call) was invalid. |
| 185 | TERR_SET_WRONG_STATE | Set is in the wrong state for invocation. |
| 192 | TERR_AGENT_ID_INV | Agent ID is invalid. |
| 195 | TERR_CFW_DN_INV | Call forwarding address is invalid. |
| 212 | TERR_ADMIN_DEV_DIS | Device disabled by administration. |
| 223 | TERR_BAD_PARAM | Bad parameter is passed to function. |
| 226 | TERR_OUT_OF_MEM | Out of memory (local). |
| 231 | TERR_DN_BUSY | DN is busy. |
| 232 | TERR_DN_NO_ANSWER | No answer at a DN. |
| 233 | TERR_CALL_REJECTED | Call has been rejected. |
| 236 | TERR_TIMEOUT_PRF_OP | Timeout performing operation. |
| 237 | TERR_DISCON_CALL | Call has disconnected. |
| 243 | TERR_CLNT_NOT_MON | Internal error—client corrupted in T-Server. |
| 259 | TERR_INV_PASSWD | Invalid credentials (login_id or password). |
| 282 | TERR_NO_VCHAN_AVAIL | No voice channel available. |
| 291 | TERR_OTHER_TEL_OPER | Other telephony operation is in progress. |
| 302 | TERR_INV_DTMF_STRING | DTMF string invalid. |
| 355 | TERR_OPER_INVALID | Operations are invalid on system messages. |
| 410 | TERR_INAPPR_TRTM | Invalid treatment type. |
| 415 | TERR_INV_DEST_DN | The destination DN in the request is invalid. |
| 470 | TERR_PARTY_NOT_ON_CALL | Party in request is not involved in a call. |
| 496 | TERR_INV_CALL_STATE | Party in request is in the call state. |
| 506 | TERR_RECVD_INV_STATE | Call/Party is in invalid state for this time |
| 527 | TERR_ALRDY_SIGN_IN | The agent’s sign-in number is already active at another console. |
| 549 | TERR_OTHER_INV_FRMT | Other invalid format. |
| 565 | TERR_INVALID_STATE | Invalid state. |
| 649 | TERR_ASAI_OUT_CALL_BARRED | Outgoing call has been barred. |
| 700 | TERR_INV_LOGIN_REQ | Agent cannot log in at this time. |
| 701 | TERR_INV_LOGOUT_REQUEST | Agent cannot logout. |
| 702 | TERR_INV_READY_REQ | Agent cannot go to ready state. |
| 726 | TERR_DMS_INV_AUTHCODE | Invalid AuthCode. |
| 1141 | TERR_CSTA_OPER_REQ_INCOMPAT | Request incompatible with object. |
| 1143 | TERR_CSTA_OPER_OBJ_NOT_KNOWN | Object is unknown. |
| 1150 | TERR_CSTA_OPER_INV_CALL_ID | Invalid call identifier. |
| 1151 | TERR_CSTA_OPER_INV_DEV_ID | Invalid device identifier. |
| 1152 | TERR_CSTA_OPER_INV_CONN_ID | Invalid connection identifier. |
| 1161 | TERR_CSTA_INCOMP_INCORR_STATE | Incorrect object state. |
| 1165 | TERR_CSTA_INCOMP_NO_CALL_TO_ CLEAR | No call to clear. |
| 1183 | TERR_CSTA_SUBRES_OUTST_LIMIT_EXC | Rejects the second consecutive call party control request if it comes in less than one second after the first one. |
| 1605 | TERR_INVALIDPARTY | Party in request was invalid on switch. |
| 2100 | TERR_SIPCS_ERR | Unspecified kind of error. |
| 2101 | TERR_SIPTS_PENDING_INV_TRN | Operation cannot be completed due to the pending INVITE transaction. |
| 2130 | TERR_SIPTS_INCOMPATIBLE_OPTION_ VALUE | Operation cannot be initiated due to current value of the configuration option. |
| 2131 | TERR_SIPTS_REFER_ENABLED_SHOULD_ BE_TRUE | Operation cannot be initiated if “refer- enabled=false”. |
| 2132 | TERR_SIPTS_NOT_SUPPORTED_IN_ CURRENT_SCENARIO | Operation is not supported in current scenario. |
| 3002 | TERR_PRIVVIOLATION | User doesn’t have security privilege on the switch. |
| 3005 | TERR_UNSUCC_ROUTECALL | Routecall request was unsuccessful. |
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