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Cyara Test Cases offer a retry feature to reattempt the call using another Carrier, eliminating a single issue between Cyara and our default carrier as the source of testing failures. Internal errors such as these where Cyara fails to place a call with our default carrier, are intentionally hidden from reporting data as failures of this nature do not contain any actionable insights.

This feature adds peace of mind to your testing operations, with the knowledge that Cyara can continue testing even with single carrier issues.

Enabling this feature

As of the Cyara 2020.2 release, this feature is enabled by default on all Cyara Accounts. If you have any questions or concerns about this feature being enabled for your account, contact your Cyara CSM.

Using this feature

After the carrier retry feature is enabled for your Cyara platform account, you will see the options to Retry Failed Test Cases on both Test Cases themselves and on Campaigns.

Set the Maximum Retries value to the number of attempts that should be made to execute the Test Case (a max of 10 retries). The Pause Time is the number of seconds to wait before attempting the retry.

Reporting

If a call fails due to an issue between Cyara and our current default carrier, and you have also opted-in to the carrier retry feature, this test case failure will not be included in your internal reporting. This is due to the issue being localized within the interconnect between Cyara and our default carrier, not with the destination IVR being tested.

We intentionally do not want to confuse this type of Test Case failure with real tests that have actionable insights. Additionally if multiple carriers continue to fail to dial into your IVR this would still be recorded in your reporting.