Welcome to the Cyara Knowledge Center

The {BypassRecognition} Tag is a Cyara Test Case tag that serves a single specific function, this tag indicates that speech recognition should not be done on any of the audio heard in this Test Case Step.

Including this Tag in a Test Case speech recognition Step will return a 100% confidence score, regardless of whether the Expect to Hear text matches the heard audio or not.

Conditions and Restrictions

• As this Tag forces the Speech Recognition to return a 100% confidence score, this Tag can not be used with any other tags.
  • With the exeption of {MaxAudioLength} and {EndCallIfNoAudioWithinThreshold}
• If this tag is used in a Multi-Step prompt (A prompt that is covered by multiple steps in the Cyara Test Case), it must only be placed on the initial sub-step. (If this tag is used in subsequent sub-steps within this multi-step prompt they will be ignored).
• Any text included with this tag will be ignored (which is useful for commenting what is being bypassed)

Example of Using the {BypassRecognition} Tag in a Cyara Test Case.

The following scenario shows how the {BypassRecognition} Tag can be used in a testing situation where the IVR being tested has an unreliable audio stream for a portion of a menu prompt. In this situation we can opt to bypass the Cyara Speech Recognition from being performed on this unreliable audio step, and continue with testing the rest of the IVR.

So in this above example, the Cyara Speech Recognition will be performed on the call audio heard in Test Case Steps 1 and 3, but will completely ignore the heard audio in Step 2. Cyara will return a 100% confidence score for Test Case Step 2.
Note: In the above scenario the {BypassRecognition} Tag is inserted in the First Sub-Step of a a series of test case expect to hear prompts without replies (Also referred to as Multi-Step prompts). This is allowed and will bypass the speech recognition correctly, however including the {BypassRecognition} Tag on any subsequent sub-step of a multi-step prompt (Step 3 in the above example), will not function correctly.