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Date Tag Test Case Example

Updated: Daniel Haynes Edited:

Tag: {Date}

The {Date} tag recognises a spoken date in a prompt. Due to the various ways that Dates are expressed when spoken, it's important to have a dedicated Tag to perform this recognition.

The simple form of the {Date} Tag will pass a Test Case Step if any recognisable date is heard, this is particularly useful for contact centre solutions that have spoken dates in menu prompts. Rather than building a unique Test Case for each date option, the {Date} Tag can be used instead.

Examples of recognised date formats are shown in the table below. The {Date} tag is very flexible and can recognise many different date formats in the active language.

Conditions and Restrictions

  • The Recognition of Dates is dependent on the Active Language set within your Cyara Account.
  • If an optional variable is specified, the variable result cannot be used in a subsequent dynamic reply
Example Prompts matched by the {Date} Tag are as shown below for US English (en-US):
Example Prompt
January fifth two thousand
the fourth
June four
June fourth
fourth June
Wednesday the twelfth
June fourth nineteen ninety seven
June four ninety seven
Wednesday June four ninety seven

Examples of Using the {Date} Tag in a series of Cyara Test Cases.

The following example scenarios cover a range of applications of the {Date} Tag to improve Test Case recognition scores for IVRs that speak calendar dates to customers. The {Date} Tag allows you to pass multiple variants of a date being recognised by a Cyara Test Case.

Scenario 1.
In this scenario we want to build a Test Case that will be able to pass any date that is heard on a specific prompt. This prompt is designed to speak today's date to the customer while they are on hold. As this will change each time we run this Test Case, changing the Expect to Hear text each time wouldn't be workable. Instead we can insert the {Date} Tag to accept any spoken date and mark the Test Case Step as Successful.

Actual Audio Heard Expect to Hear Outcome
The date today is the 4th of June 2014 The date today is the {Date} Successful: Any audio heard that matches a valid date mark this step as successful. Check the above table for examples of valid spoken dates.
Scenario 2.
In this example we want to perform a comparison between the date heard on the call, and a supplied value. This comparison method is a useful testing solution where you can confirm that backend systems that surface dates to customers (Such as account expiry dates, or contract renewal periods) are sending the correct data exactly, rather than just validating any Date.

This example also highlights how comparisons between dates are performed. Dates are trans-coded into a 8 digit number with the following format : yyyymmdd (So January 5th 2002 = 20020105). You can replace a section (years, months or days) of this format with question marks, to indicate that Cyara should not expect to hear that section of the date. For example to make a comparison to a date without checking the year, you compare your variable to "????mmdd".
Note: Ensure you enter the correct number of question marks to indicate that Cyara should not Expect to Hear that section of the date, 4 question marks for Years, and 2 for Months and Days.
To do this comparison, we store the date that the {Date} Tag hears, as a variable. In the example below we enter the {Date} Tag into the Expect to Hear Field as follows.
{Date $VarDate == "????0705"}
The "{Date" section starts the Date Tag, $VarDate is our declared Date Variable. We are performing an "EqualsTo" operation so we use "==", and the value we want to compare to is "????0705" which will match to the 5th of July in any year.

Actual Audio Heard Expect to Hear Outcome
The school holidays will start on Monday the 5th of July The school holidays will start on {Date $VarDate == "????0705"} Successful: The audio heard must not only contain a date, but that date must also be July 5th (the ???? in the comparison indicates that a year is not expected to be heard.

 

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