Welcome to the Cyara Knowledge Center

Below is a list of Common locations for Cyara logs.  If you have a on premises deployment you may be asked for these files during trouble shooting.

Web Portal:

C:\inetpub\wwwroot\CyaraWebPortal\logs

ELMAH

C:\inetpub\wwwroot\CyaraWebPortal\logs\ELMAH

Web Identity:

C:\inetpub\wwwroot\CyaraWebIdentity\logs

Web API:

C:\inetpub\wwwroot\CyaraWebApi\logs

Call Engine Next:

C:\Program Files\Cyara\Cyara.Voice.CallEngineNext\logs

ASR:

C:\Program Files\Cyara\Cyara.Voice.Asr\logs

Voice Scheduler:

C:\Program Files (x86)\Cyara\Cyara.Voice.Scheduler\logs

Storage:

C:\Program Files (x86)\Cyara\Cyara.Storage\logs

OMNI Scheduler:

C:\Program Files (x86)\Cyara\Cyara.Scheduler\logs

Agent (CVA):

C:\Program Files (x86)\Cyara\Cyara.Agent\logs