We are pleased to announce the launch of Cyara 7.9. This release features enhancements across the Cyara platform, including:
- Cyara Virtual Agent – Genesys PureEngage Cloud Support - Cyara can now emulate agents within the Genesys PureCloud platform.
- PagerDuty Integration – A new integration for the PagerDuty incident management platform.
- Comments and Tickets from Pulse Dashboards – A new option to create comments and tickets directly from Pulse Dashboards.
- CX Model Folders – CX Models now have a folder management structure and are searchable.
Join Daniel Haynes, Documentation Manager and watch the Webinar below for details on these Platform and product updates.