Overview
The Cyara Call Explorer can require additional network connectivity access to be granted, if you are using it behind a network firewall for example. The below tables cover which IP Addresses and Port Ranges should be allowed through your network firewall.
For further assistance with granting Cyara Call Explorer network connectivity access, contact Cyara Support.
Voice Media Servers Connectivity Requirements
The following IP Address Ranges and Port Ranges should be allowed through your network firewall if you are unable to connect to Cyara Call Explorer and place voice calls correctly.
Note: The Source IP and Source Port are for the device on your network that is using Cyara Call Explorer.
|
Secure Media (ICE/STUN/SRTP) Edge Locations |
Protocol |
Destination IP Ranges |
Destination Port Range |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
and
|
10,000 - 20,000 |
|
|
UDP |
All IP addresses listed above |
10,000 - 20,000 |
Signalling Connectivity Requirements
The following Destination Addresses and associated Ports should be allowed through your network firewall if you are unable to connect to Cyara Call Explorer.
Note: The Source IP and Source Port are for the device on your network that is using Cyara Call Explorer.
|
|
Protocol |
Destination |
Destination Port |
|
Secure TLS connection to Twilio signalling Gateway |
TCP |
|
443 |
|
Secure TLS connection to Twilio signalling Gateway |
TCP |
|
443 |
|
Secure TLS Connection to Twilio Regional Signalling gateways |
TCP |
{Where region is one of: au1, br1, de1, ie1, jp1, sg1, us1} |
443 |
|
Secure TLS Insights logging gateway |
TCP |
|
443 |
For further assistance with granting Cyara Call Explorer network connectivity access, contact Cyara Support.