Cyara Release 21.2 brings important changes to the Cyara Platform that may have a significant impact on Cyara users:
- Cyara Announced it will no longer be supporting Nuance Dragon and Krypton Natural Language Understanding (NLU) engines in the Cyara Cloud platform
- Cyara Platform 21.2 introduces limitations for Language Tag Support
End of Support for the Nuance Dragon and Krypton NLU
For the last several years Cyara relied on the Nuance Dragon and Krypton NLU engines as primary transcription engines for Cyara Velocity and Cyara Crawler. However, during the last 12 months the majority of the Cyara users have been migrated to the newer and more reliable transcription engine powered by Google.
As a result the usage and importance of these legacy engines has declined. In addition, Nuance has discontinued further support for Dragon NLU.
Therefore, with the Cyara 21.2 release the Cyara Product Team has made a decision to discontinue support for the Nuance transcription engines and fully migrate to the more modern NLU engine powered by Google.
Cyara foresees that it will not be possible to extract the Nuance Dragon and Krypton from all Cyara deployments. Therefore, the transition plan includes two major steps:
- Turning off Nuance Dragon and Krypton in the Cyara Cloud. With the upgrade to the Cyara 21.2 Cyara Cloud Operations will completely replace active Nuance Dragon and Krypton languages with transcribers powered by Google.
- Aging out other Cyara Deployments and On-premise Cyara. Cyara will continue supporting existing Cyara deployments that are reliant on the Nuance Dragon and Krypton software. However, no new deployments will be approved by the Cyara Product team.
Language Tag Limitations
Cyara Release 21.2 improves the way Language Tags behave, making their operation more reliable and predictable, and resulting in fewer unexpected test outcomes. This update corrects an issue that caused some users to experience erratic behavior from Language Tags, when used in specific Test Case scenarios.
The Cyara 21.2 Release introduces a restriction on Language Tags when used in conjunction with the Optional Speech Tag, in order to limit the opportunity for conflicts to occur between two types of Tags. Test Cases that use these Tags in combination will not be processed in order to prevent undesirable Tag behavior from occurring. Users who experience this conflict will also see a corresponding error/warning generated by the Cyara User Interface, alerting them to the issue.