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21.3 Release & Support Timetable

Note: "End of Life" states that no more new deployments are allowed of this version.
End of Support is that no more issue fixes or patches will be made available for this version.

21.3 New Features

[CP-20764] - Feature: Voice Test Result reclassification now can be viewed on Test Result Details Page

Voice Test Result Page now includes the capability to see and change result classification. This complements the improvements in Summary Report (BETA) pages.

[CP-20782] - Feature: Stitched Cruncher Campaign Reports now include Reclassified results

Individual reclassified reports now can be joined by Stitched Cruncher Campaign Report and provide a consolidated view across several runs.
Note: Regular Campaign reports still contain original results and will be updated in future Cyara releases.

[CP-20852] - Feature: Virtual Agent Cisco Finesse 12.5 Support

Cisco Finesse 12.5 has been validated to work with Cyara Virtual Agent.

[CP-21026] - Feature: New Data Set Editor for Test Data area

A new Data Set Editor allows users to edit Data Sets from within the Test Data area. Users can now edit row values, as well as add new rows and columns.

21.3 Platform Updates

[CP-21027] - Changed: CX Models - Migrate Test Case Generation to new Path Generator

CX Model Test Case Generation has been migrated to use a new and improved path generator, which helps provide more accurate and reliable Test Cases.

[CP-20754] - Changed: Security improvements to control information exposure to 3rd parties via email and webhooks

The following changes have been implemented to control where information from your Account can be transmitted to.
WebHooks now require registration in the allowed web domain list. Send a request to the Cyara Support Team to modify the allowed lists to transmit data to a 3rd party.
Two additional email destinations are now validated against the permitted email domain list. The "Active Alarm" report and "Alarm Profile" email notifications will be checked against the list, as well as the existing "Custom Pulse Report".

This will ensure data is sent to a trusted destination and Users cannot bypass an organization's security policy.

[CP-20757] - Changed: Strict checkbox added to Enhanced Configuration Algorithm configuration

The Enhanced Confidence Algorithm can be configured at the account level for the Cyara Web Portal.
By selecting "Enhanced Confidence Algorithm Type" in the Features tab on the Account Details page the following checkbox options apply:

• Disabled: Enhanced Confidence Algorithm is disabled for the account
• Lenient: The account will use Lenient Enhanced Confidence Algorithm by default
• Strict: The account will use Strict Enhanced Confidence Algorithm by default

[CP-20767] - Changed: Voice Test result reclasification in detailed results Summary Report

If results are reclassified using the Failure Summary Reclassification feature, the Summary report will show the newly assigned classification and adjusted Test Case result can also be seen in the result details page. If the classification or Test Case result requires a change it can be done without leaving the page.

[CP-20949] - Changed: New Duration argument added to the {Fax} Tag

The {Fax} Tag now accepts an optional Duration argument that allows users to control what duration the CED tone, as a fax tone, is acceptable for.
Syntax: {Fax Duration=min[-max]}

• Default min = 2400
• Default max = 4200
• Value is in milliseconds

Usage Examples:

• {Fax Duration=1500} will accept a CED tone duration between 1500ms and 4200ms
• {Fax Duration=3500-5000} will accept a CED tone duration between 3500ms and 5000ms

[CP-21777] - Changed: Cisco Finesse Server TLS Support

Cyara Virtual Agent Environments that are using Cisco Finesse now support TLS and to be able to specify an optional XmppPort. Consult the Cyara User Guide Documentation for more information.

[CP-20692] - Changed: Web Test Cases displaying screenshots with a black background when using a transparent background

When the target site for a Web Test Case used a transparent background, the resulting screenshots would incorrectly convert this colour to black.
This behaviour has now been changed by introducing a new attribute ReplaceTransparency whose default value is white.

[CP-21576] - Changed: Added two new global Functions for Web Test Cases to work with the Shadow DOM

Two new Functions have been added to help with running Test Cases against sites that utilize the Shadow DOM.
BeginShadowRoot & EndShadrowRoot, consult the Cyara User Guide Web Test Cases section for more information on syntax and usage examples.

[CP-21354] - Changed: New Web Test Case Attributes added to manage Audio and Notifications

Web Test Case Audio and Notifications were always disabled by default to improve concurrency during load testing. However, testing some platforms such as Twilio, requires that browser audio and notifications be enabled.
To facilitate this the following Attributes have been added for a Web Test Case:

• DisableAudio
• DisableNotifications

Note: A Value of either True or False can be applied to these Attributes, where the default value is True.

21.3 Issue Fixes

[CP-19797] - Fixed: CX Models taking longer to display addition or removal of Elements

Following upgrade to Cyara 21.1, the redisplay of a CX Model after adding or deleting any of its Elements was significantly slower.
After addressing this issue, redisplay of these updated changes in a CX Model is much faster, in accordance with the previous Cyara 20.4 version.

[CP-19815] - Fixed: Cruncher Campaign creation from API 3.0 not updating specific fields if the Channel is not in Title Case

When creating a Cruncher Campaign from API 3.0 the following fields were not being populated:

• Concurrent Ports
• Run For
• Ramp Up Time

This occurred if the Channel value was not provided in Title Case, this has been resolved by making this field non-case sensitive.

[CP-20202] - Fixed: CX Models session timeout redirect

When CX Models times out during a session following 30 minutes of inactivity, the Session Time Out pop-up is displayed. After clicking the Home button, the User is now correctly returned to the Home page for CX Models as part of an active session instead of being redirected to the Cyara Web Portal login screen.

[CP-20936] - Fixed: Cyara Database Encryption tool unable to process Journal records with empty values

Cyara Database Encryption can be enabled when managing sensitive data. The Cyara Database Encryption tool was failing to process Journal records containing a null (empty) value in their Detail column.

[CP-21164] - Fixed: Web Test Cases failing to fully complete if unmatched text exceeds 2,000 characters

Resolved an issue where a Web Test Case steps were failing with an expect match timeout, where the unmatched text exceeded 2,000 characters, causing the Test Case not to complete.

[CP-21211] - Fixed: Dashboard Notification causes an exception when an Agent Behavior fails

Cyara provides the ability to extract information from a Cyara Campaign into a ticketing/support system.
When a Ticket integration was configured for a Dashboard Notification and an Agent Behavior failed, an exception was logged.
As Cyara does not currently support failing Agent Campaigns that are integrated with third-party Ticketing platforms, this no longer causes a runtime exception.

[CP-21213] - Fixed: Url resources with certificate errors cause Dynamic Data Driven requests to fail

Dynamic Data Driven requests using Urls to run Data Driven Test Cases were failing when the Url was using a self-signed certificate.
An Account setting to ignore these certificate errors has now been added.

[CP-21324] - Fixed: Cyara Mobile App receiving multiple push notifications on single Dashboard failure

Cyara Mobile App can be configured to receive push notifications for Test Case failures displayed on a Pulse Dashboard as part of a Cyara Pulse Campaign.
The Cyara Mobile App, whether using an iOS or Android device, no longer receives multiple push notifications, for a single Test Case failure.

[CP-21410] - Fixed: Test Results not listed in detailed Result Breakdown Report

When opening the breakdown of Failed Sessions within a Cruncher Campaign report, the report would fail to open all failed Session Results.

[CP-21411] - Fixed: Wildcard {*} Tag in Expect to Hear field of Web Test Case causes error

A Web Test Case, using the Wildcard {*} Tag in the Expect to Hear field as part of a frame reference, generated an unexpected internal error. The error reportedly occurred when the length of the result in the Expect to Hear field extended beyond what had been expected.

[CP-21607] - Fixed: CX Model - Cutoff at max zoom level

Resolved an issue with how a CX Model was being rendered on screen. This issue would prevent users from seeing the whole model even while zoomed out to the maximum level.

[CP-21614] - Fixed: Result Reclassification Report and RemoteMOS Tag display issue

In the circumstance where a Test Case Step used the {RemoteMOS} Tag, the Test Result Reclassification Report in the Cyara Web Portal would incorrectly not show the MOS score for a step which failed due to a low MOS value.

[CP-21859] - Fixed: Resource exhaustion in Voice Scheduler

In rare cases, due to a networking event Call Engine may attempt to reconnect to Voice Scheduler at a rate that causes resource exhaustion. This bug is now fixed.

[CP-21663] - Fixed: Cyara Knowledge Center Logout Page

After selecting the logout option from Cyara’s Knowledge Center, an error page was displayed instead of the standard Cyara Portal logout page.
Logging out of the Cyara Knowledge Center now correctly displays the expected logout page.