The Cyara Web Portal supports testing of websites to ensure they are operating as expected. The web is one of many channels for providing self-service functionality to customers. Customers can browse a website for information, submit requests for assistance, or receive assistance in live chat sessions.
Live chat with an agent is a popular way for customers to seek assistance. A typical Chat scenario is between a single customer web client and a single agent connected through a Chat services platform.
- A customer initiates a session by opening a Chat.
- A free agent will be assigned and a session is established.
- The web client will connect to a single agent (it can be any agent).
- An agent may handle multiple Chat sessions concurrently.