CX Model Data Sets

CX Models can also include attached Data Sets to help navigate through a crawl process. See below for more information

Using a Data Set with CX Model to navigate a crawl.

Create your Data File as a .csv that looks like the example table below: The {Input} tells crawler to replace the variable [Account] for example with the input into the Crawl at the specific Node

Member Name {Input} Account {Input} PIN {Input} Intent {Input} accttype

Patty Lucas 1,2,0,0 1200 account balance checking
Under Tools select Test Data – The Upload New Data Set and select the CSV file
Create New CX Model and Provide the Name and Phone number and under Data Set click Browse and select the Data File loaded above
Click Create (Create will give you a blank canvas) or Create and Crawl (this will build up to the stopping point)
Below is an example Create & Crawl, which creates two CX Model Elements.
Now Clicking on the + and “Menu” option, placeholders can be created to capture the transcribed prompts that lead up to the main menu by creating 3 more blank Nodes as follows.
Right Click and select “Crawl From here” at the first empty Element so it starts off on the first input entry - (in this case at the Element “Now your Pin” in the above example) and it will then crawl through each menu prompt – using the data element where the [] indicates the required input
Set your crawl depth higher than 2 so it will capture all the nodes
Following the above example, below is what the outcome of the crawl which was using the data file to drive and complete the Elements.

Welcome to the Cyara Knowledge Center

Member Name	{Input} Account	{Input} PIN	{Input} Intent	{Input} accttype
Patty Lucas	1,2,0,0	1200	account balance	checking