When exporting a Test Case from CX Models, in order to ensure both that the visual display of a menu transcription is legible and correct, and Cyara’s Speech Services recognizes and correctly pronounces this phrase, you can provide the appropriate phonetic spelling using a Custom Phrase.
To define a Custom Phrase:
-
Enter the phrase as it reads in the
Original Phrase text field, and provide the
appropriate phonetic spelling in the
Transformed Phrase text field as shown
below:
When importing a newly created Test Case in Cyara XML format, to ensure that Cyara’s Speech Services interprets and pronounces the original phrase ‘ATM’ correctly any time it appears in a prompt, define a Custom Phrase and spell 'ATM' using its phonetic spelling A T M (with spaces between each letter) in the Transformed Phrase text field.
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