To setup a new Environment for NICE CXone server, follow the steps below
- From the Build menu on the Cyara
sidebar, select Environments. The Environments screen will be displayed,
which shows a list of existing Environments.
- Click the New Environment button
located in the top right corner. The New Environment page will be displayed as
below:
-
Enter a Name for the Environment and select NICE CXone from the Type drop-down list.
-
Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:
- Specify the Key (See the table below for supported Attributes).
- Specify the Value for the Key.
- Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
-
Repeat the above steps for any additional Attributes.
- In the Environment Servers panel, click
New Server. A pop-up window as shown below appears:
- Enter a Server Name. This is what the Cyara Platform will call this server (For example, “NICE CXone”)
- Select the Agent Voice channel type from the drop-down list.
- Enter the Primary Hostname/IP of the NICE CXone instance that Cyara will connect to.
- Enter the Primary Port number associated with the above Hostname/IP to accept connections. Typically, HTTPS port 443.
- Set any Server specific attributes to
be used on connection. These will be used in addition to the Environment-level
attributes set above. Attributes are stored as typed Key-Value pairs (see the
table below for supported Attributes). To create Attributes, follow these
steps::
- Specify the Key.
- Specify the Value.
- Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
- Repeat the above steps for any additional Attributes.
Key Usage Type Value / Comment Issuer Optional String Identifies the CXone System. Nice CXone CVA adapter is registered against this issuer. For more information, see Nice CXone documentation. Default value: https://cxone.niceincontact.com) Flags Optional String notls – establishes a non TLS connection via HTTPdebug – switches on extra logging Example: “notls,debug” non secured connection with extra debugging enabled. More details on Token API in NICE User Hub Getting Started guide. https://developer.niceincontact.com/Documentation/UserHubGettingStarted
Note: Flags must be comma-separated. - Click Add Server.
- After you have entered all the details for the new Environment, click Save Details.
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