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Adding a NICE CXone Server

Updated: tech writers Edited:

To setup a new Environment for NICE CXone server, follow the steps below

  1. From the Build menu on the Cyara sidebar, select Environments. The Environments screen will be displayed, which shows a list of existing Environments.
  2. Click the New Environment button located in the top right corner. The New Environment page will be displayed as below:

  3. Enter a Name for the Environment and select NICE CXone from the Type drop-down list.

  4. Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:

    1. Specify the Key (See the table below for supported Attributes).
    2. Specify the Value for the Key.
    3. Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
    4. Click + to add the specified Attribute.

    5. Repeat the above steps for any additional Attributes.

  5. In the Environment Servers panel, click New Server. A pop-up window as shown below appears:

  6. Enter a Server Name. This is what the Cyara Platform will call this server (For example, “NICE CXone”)
  7. Select the Agent Voice channel type from the drop-down list.
  8. Enter the Primary Hostname/IP of the NICE CXone instance that Cyara will connect to.
  9. Enter the Primary Port number associated with the above Hostname/IP to accept connections. Typically, HTTPS port 443.
  10. Set any Server specific attributes to be used on connection. These will be used in addition to the Environment-level attributes set above. Attributes are stored as typed Key-Value pairs (see the table below for supported Attributes). To create Attributes, follow these steps::
    1. Specify the Key.
    2. Specify the Value.
    3. Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
    4. Click + to add the specified Attribute.
    5. Repeat the above steps for any additional Attributes.
    Key Usage Type Value / Comment
    Issuer Optional String Identifies the CXone System. Nice CXone CVA adapter is registered against this issuer. For more information, see Nice CXone documentation.

    Default value: https://cxone.niceincontact.com)
    Flags Optional String notls – establishes a non TLS connection via HTTPdebug – switches on extra logging

    Example: “notls,debug” non secured connection with extra debugging enabled.

    More details on Token API in NICE User Hub Getting Started guide. https://developer.niceincontact.com/Documentation/UserHubGettingStarted

    Note: Flags must be comma-separated.
  11. Click Add Server.
  12. After you have entered all the details for the new Environment, click Save Details.
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