Virtual Agent Voice Campaigns can link to Cyara Cloud instances to validate attached data for inbound voice calls. To accomplish this, CVA must connect to the cloud instance to synchronize calls between an Inbound Test Case and an Agent Behavior.
Enter the following connection attributes for your server configuration to establish the link:
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RemoteSyncAccountId: This is for identification of your account. It can be found when you open your cloud instance. For example, for the following url: https://www.cyaraportal.com/CyaraWebPortal/1/home, the RemoteSyncAccountId=1 -
RemoteSyncApiKey: An authorization key for the REST API. This can be generated when you click on your User menu in the top right corner and choose API. Click Generate Token to get a new key. Do not include the "API Key" text and add only the Key:Token data. For example: RemoteSyncApiKey=5093ad2dd02549218108d1c23ee50773 -
RemoteSyncEndpoint: The endpoint is usually the cloud instance you want to connect. For example: RemoteSyncEndpoint=https://www.cyaraportal.com/CyaraWebApi
Once these entries are configured, every agent assigned to this server will look up verifiable interaction data in the specified Cyara Cloud instance.
See below for an example of a CX-AX linked Genesys Voice Environment:
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