To setup a new Environment for Genesys Engage 8.5 Version - GWS (formerly Genesys PureEngage Cloud) server, follow the steps below
-
From the Build menu on the Cyara sidebar, select Environments. The Environments screen will be displayed, which shows a list of existing Environments.
- Click the
New Environment button located in the top right corner. The New
Environment page will be displayed as below:
-
Enter a Name for the Environment and select Genesys Engage - GWS from the Type drop-down list.
-
Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:
- Specify the Key (See the table below for supported Attributes).
- Specify the Value for the Key.
- Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
-
Repeat the above steps for any additional Attributes.
- In the Environment Servers
panel, click
New Server. A pop-up window as shown below appears:
- Enter a Server Name. This is what the Cyara Platform will call this server (For example, “Genesys Engage - GWS Server”)
- Select the Agent Voice channel type from the drop-down list.
- Enter the Primary Hostname/IP of the PureEngage Web Services. Known as Genesys GWS / HTCC .
- Enter the Primary Port number associated with the above Hostname/IP to accept connections. Typically, HTTPS port 443.
- Set any Server specific
attributes to be used on connection. These will be used in addition to the
Environment-level attributes set above. Attributes are stored as typed
Key-Value pairs (see the table below for supported Attributes). To create
Attributes, follow these steps::
- Specify the Key.
- Specify the Value.
- Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
- Repeat the above steps for any additional Attributes.
Vendor (Channel) Usage Key Type Comment Agent Voice Optional Flags String notls – establishes a non TLS connection via HTTP
debug – switches on extra logging
Example: “notls,debug” non secured connection with extra debugging enabled.
Note: Flags must be comma-separated. - Click Add Server.
- After you have entered all
the details for the new Environment, click Save Details.
Note: Genesys PureEngage Cloud Agents have required values that differ from the standard Virtual Agent config. Read the Adding a Genesys PureEngage Cloud Agent article for details.
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