After you create a Test Case, the Test Case must be validated to ensure it runs successfully under normal conditions. If the results are unsatisfactory, make modifications to the test script until a satisfactory result is obtained. You must validate Test Cases before applying them to a Campaign.
Analyzing Speech Recognition Results
The audio tracks have step markers to indicate the beginning and end of a step. MultiStep prompt with contiguous steps of PSST = 0 is shown as a single step in the audio inspector. In the following illustration, steps 2 and 3 are combined together as step 2 and 3 have PSST of 0 and step 3 has an Expect to Hear prompt. Similarly, steps 5 and 6 are combined together.
For more information about MultiStep prompt, see Multi-Step Prompt.
Validating a Test Case Walkthrough Video
Watch the video below for a walkthrough of how to Validate a Cyara Test Case and some tips on troubleshooting.
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