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Below are the steps to verify the expiration date of a Cyara license file. The process below only applies to customers who have installed Cyara on premise. Cyara provides two licenses for premise deployments:

1. Voice Scheduler for all non-agent plans like Cruncher and Pulse. 
2. Scheduler (commonly referred to as Omni Scheduler) for all agent plans like Virtual Agent and Agent Desktop. 

Instructions:

1) Login to the target Cyara servers where the Voice Scheduler and/or Omni Scheduler components are installed and navigate to the following directories:

• Voice Scheduler: By default under - C:\Program Files (x86)\Cyara\Cyara.Voice.Scheduler\logs
• Omni Scheduler: By default under - C:\Program Files (x86)\Cyara\Cyara.Scheduler\logs

2) Open the log files in a text editor (e.g. Notepad, Notepad++, etc.)

3) Search for keywords: LicenseValidator or ExpirationDate.

4) If no hits, restart the service(s) using the Microsoft Services Management Console. 

5) Open the fresh log files after restart in a text editor (e.g. Notepad)

6) Search for keywords: LicenseValidator or ExpirationDate

7) Examine the line that contains "ExpirationDate."

[Omni] Scheduler Service Log Example:

2019-04-28 06:06:25.360Z DEBUG [18] Host.LicenseValidator - Validating license file

2019-04-28 06:06:25.362Z INFO [18] Host.LicenseValidator - Licensed for 10 agents.

2019-04-28 06:06:25.362Z DEBUG [18] Host.LicenseValidator -

LicenseHID: ****-****-****-****-****

CurrentHID: ****-****-****-****-****

PropertiesCount: 2

MaxAgents: 10

ExpirationDate: 10/31/2022 12:00:00 AM

Voice Scheduler Service Log Example:

2019-04-28 06:06:49.310Z DEBUG [19] Util.LicenseValidator - Validating license file

2019-04-28 06:06:49.311Z DEBUG [19] Util.LicenseValidator - LicenseHID: ****-****-****-****-****

2019-04-28 06:06:49.311Z DEBUG [19] Util.LicenseValidator - CurrentHID: ****-****-****-****-****

2019-04-28 06:06:49.311Z DEBUG [19] Util.LicenseValidator - PropertiesCount: 5

2019-04-28 06:06:49.311Z DEBUG [19] Util.LicenseValidator - ExpirationDate: 10/31/2022 12:00:00 AM

2019-04-28 06:06:49.315Z INFO [19] Util.LicenseValidator - Licensed for 10 Pulse

2019-04-28 06:06:49.315Z INFO [19] Util.LicenseValidator - Licensed for 10 Cruncher

2019-04-28 06:06:49.315Z INFO [19] Util.LicenseValidator - Licensed for 10 CruncherLite

2019-04-28 06:06:49.315Z INFO [19] Util.LicenseValidator - Licensed for 10 Outbound

2019-04-28 06:06:49.315Z INFO [19] Util.LicenseValidator - Licensed for 10 PulseOutbound