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To setup a new Environment for Sprinklr (Beta version) server, follow the steps below

1. From the Build menu on the Cyara sidebar, select Environments. The Environments screen will be displayed, which shows a list of existing Environments.

   

2. Click the New Environment button located in the top right corner. The New Environment page will be displayed as below

   

3. Enter a Name for the Environment and select Sprinklr (Beta) from the Type drop-down list.

4. Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:

   1. Specify the Key (See the table below for supported Attributes).

   2. Specify the Value for the Key.

   3. Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.

   4. Click + to add the specified Attribute.

   5. Repeat the above steps for any additional Attributes.

5. In the Environment Servers panel, click New Server. A pop-up window as shown below appears:

   

6. Enter a Server Name. This is what the Cyara Platform will call this server (For example, “Sprinklr Server”)

7. Select the Agent Voice channel type from the drop-down list.

8. Enter the Primary Hostname/IP as FQDN of the Sprinklr.

9. Enter the Primary Port number associated with the above Hostname/IP to accept connections. Typically, HTTPS port 443.

10. Set any Server specific attributes to be used on connection. These will be used in addition to the Environment-level attributes set above. Attributes are stored as typed Key-Value pairs (see the table below for supported Attributes). To create Attributes, follow these steps::

    1. Specify the Key.

    2. Specify the Value.

    3. Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.

    4. Click + to add the specified Attribute.

    5. Repeat the above steps for any additional Attributes.

11. Table 1. Sprinklr Server Attributes

    Key	Usage	Type	Value / Comment
    plugin	Optional	String	Value: https://localhost:4444/sprinklr-plugin For the Sprinklr environment, where Cyara plugin needs to be injected programmatically on Sprinklr workspace, this value needs to be provided. Usually plugins are added on Sprinklr workspace using Sprinklr environment configuration. For such a case, this parameter is optional.
    Flags	Optional	String	debug – switches on extra logging debug_webrtc– switches on extra logging including gws’s console logs Example: “debug,debug_webrtc.

    Note: Flags must be comma-separated.
12. Click Add Server.
13. After you have entered all the details for the new Environment, click Save Details.
14. Sprinklr configuration (on Sprinklr platform) allows for third party applications to be embedded in the Sprinklr Workspace. This is typically configured/enabled by the Sprinklr support team. The Sprinklr team need to embed Cyara’s plugin on Sprinklr Workspace: https://localhost:4444/sprinklr-plugin