LiveVQ Version 2.4 Release Timetable

LiveVQ Version 2.4 Release Table of Contents

• Platform Features
• Issue Fixes

LiveVQ Version 2.4 Features

• MVP for Non-Technical Agent Issue Resolution
• Agent workstation compliance - now customers can set validation of agent CPU and Memory specifications, so that they can ensure an adequate device is being used to take customer calls.
• Agent audio device compliance - now customers can set validation for Agent Microphone and Speaker so that they can allow or block certain devices to be used.
• Deepdive search and drill down for technical Assurance persona - customers can now explore and drill down to detailed event level information collected during WebRTC interactions (calls), so that they can diagnose issues with Non-VQ related events.
• Design and develop Playbook notification integration with LiveVQ Portal
• Include workstation data in agent monitoring details
• Add hyperlink to allow Portal to show playbook notifications in a browser popup
• Live VQ Location analysis now requires interaction selected before location shown
• Issue resolution playbook capability for agents and portal users
• Agent monitoring to include workstation result in health check
• Modify settings page - Add workstation parameters
• Modify settings page to support audio_device settings
• LiveVQ - Search Events by agent.

LiveVQ Version 2.4 Issue Fixes

• Usage Report Not loading in Staging environment may be some data issue

• Filter Dialog->Filters not persisting values mostly when Period Last is selected
• Analysis Reports->Chart and Hover showing up details of previously selected TAB ie switching tab doesn't reset chart details
• Team Monitoring Page->LiveVQ Widget Down Vote Details of a call showing minutes should be seconds
• Agent Monitoring->For Not logged agent also showing health check values
• Import->Need to add more validation importing file
• Overall Trends->Voice Quality->Changes to drop-down not persisting
• Analysis->Exported CSV file and in UI not matching for Network
• QA->Getting Error in Console on Changing View Mode in network analysis page
• Team Monitoring -> histogram is not refreshed on filter change for Team/Tags
• LiveVQ Portal Charts Agent Analysis Combined Statistics render hold data points
• network graph doesnt autosize when interactions are selected
• Filter Option Dialog->Outcomes not getting cleared on clicking clear all
• Analysis pages When swapping between Graph Metrics the Y-Axis does not update
• Overall trends selected drop-down options are not persistent across tabs and other sessions.
• Team Monitoring->Health check for workstation is showing null