LiveVQ Version 2.2 Release Timetable

Release Date

22nd August, 2022

LiveVQ Version 2.2 Release Table of Contents

Usage page now reports peak concurrent agent usage along with history.
In the analysis views, added the ability to edit (add/remove) interaction table columns so that customers can focus on metrics of interest.
Search capability can now handle exception of no interaction in a session
Interaction count has been added in search session response
Team selection is not enforced when creating an agent
Graph presentation of interactions is improved by joining tail lines on call outcomes when there are no values.
Release LiveVQ API 1.0.8

A bug was fixed for session timeout getting interrupted for Alarms
A bug was fixed where Analysis page line graphs did not draw when selecting individual interactions, but data was still there
Portal Crashing with 500 error on Report Usage Screen
Live VQ should not show generic error dialog for errors below status 500
Manage Agent->Getting Alert "Server Error Status Undefined on saving site for Particular scenario
Manage Agents->Team and Site showing as Blank in agent grid after save
Auto refresh on the geolocation screen causes the google map to constantly reset it zoom
Portal is not handling request correctly when Upload/Download speed is null
Manage Agents->Actions>Update/Delete Agents not working
Overall Trends->Clicking on Bar Charts not redirecting to Analysis Pages