LiveVQ Release Version: 2.2.0 (22.4.0.1857)

LiveVQ Version 2.2 Release Timetable

Release Date
22nd August, 2022

 

LiveVQ Version 2.2 Release Table of Contents

LiveVQ Version 2.2 Features

  • Usage page now reports peak concurrent agent usage along with history.

  • In the analysis views, added the ability to edit (add/remove) interaction table columns so that customers can focus on metrics of interest.
  • Search capability can now handle exception of no interaction in a session

  • Interaction count has been added in search session response

  • Team selection is not enforced when creating an agent
  • Graph presentation of interactions is improved by joining tail lines on call outcomes when there are no values.
  • Release LiveVQ API 1.0.8

LiveVQ Version 2.2 Issue Fixes

  • A bug was fixed for session timeout getting interrupted for Alarms
  • A bug was fixed where Analysis page line graphs did not draw when selecting individual interactions, but data was still there
  • Portal Crashing with 500 error on Report Usage Screen
  • Live VQ should not show generic error dialog for errors below status 500
  • Manage Agent->Getting Alert "Server Error Status Undefined on saving site for Particular scenario
  • Manage Agents->Team and Site showing as Blank in agent grid after save
  • Auto refresh on the geolocation screen causes the google map to constantly reset it zoom
  • Portal is not handling request correctly when Upload/Download speed is null
  • Manage Agents->Actions>Update/Delete Agents not working
  • Overall Trends->Clicking on Bar Charts not redirecting to Analysis Pages

 

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