Velocity provides automated repeatable testing for your Customer Experience (CX), including your IVR, Web site, SMS Campaigns, and more.
It allows you to test each and every customer journey quickly, intelligently, and effectively. Velocity allows you to express and discuss your entire customer experience, ensuring solid collaboration and agreement on a single CX across all your subject matter experts and skill groups. Velocity can help you generate and maintain Test Cases that ensure the CX is performing according to the latest design specifications.
In addition, Velocity Test Cases can be extended to validate your call routing logic, your CTI mechanisms, your Web chat routing logic, and all the myriad data elements that make up the context transfer from self-service to assisted-service for your customers.
To verify that recent modifications made to the applications do not negatively impact other unchanged parts of the CX, Velocity can be used to build up and maintain one or many regression campaigns for automated approaches for checking individual builds, designated releases, or even production. This is particularly useful when upgrading or migrating to newer contact center platforms.
Velocity is deployed only as a hosted solution within the Cyara Cloud or similar partner-based cloud offering.
Pulse is designed to continuously monitor the end-to-end availability and performance of your voice application and your contact center from a customer’s perspective. Calls are placed into your IVR at specific periods and the results are monitored and logged. If the calls made breach the maximum predefined thresholds or result in the failure of a Test Case, you are proactively notified via SMS or email.
Pulse traverses through your IVR just like an actual customer would, using speech recognition, DTMF, and Text to Speech, thereby providing true customer insight. This proactive, exception-based approach alerts you to potential problems in your IVR before your customers do, helping you take appropriate corrective measures while preserving your company’s reputation and brand.
Pulse can be deployed as a hosted solution or as an on-premises solution. With either approach, the management of the solution is the same.
Cruncher is the load testing module of the Cyara Platform. It is designed to subject your IVR system to a simulation of the strain it would undergo during peak times when heavy usage is expected. Cruncher supports DTMF, audio recordings, and Text to Speech.
Cruncher Lite is a load testing module of the Cyara Platform for customers who do not require recordings and Text to Speech support.
Cruncher and Cruncher Lite can be deployed as a hosted solution or as an on-premises solution. With either approach, the management of the solution is the same.
Cyara Outbound is the outbound testing module of the Cyara Platform and enables your IVR system or dialer to make calls to a simulated environment.
Outbound helps create a "Call Receptor Environment" that allows you to test the call flow of outbound calls made to customers.
Outbound can be deployed as a hosted solution or as an on-premises solution. With either approach, the management of the solution is the same.