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Auto-Transcription of Test Cases

Updated: tech writers Edited:

If your Account has an active Velocity Plan Subscription, you can auto-transcribe the Expect to Hear field when creating a Voice Test Case.

You can skip entering the Expect to Hear field and the transcriber will populate it for you. After transcription is complete, you can manually adjust it as necessary.

To create a Voice Test Case for Velocity, perform the following steps:

  1. All steps are similar to the Voice Test Case described here. The screen for a Velocity Test Case is as shown:

  2. Select the IVR Language - Speaker from the drop-down list to use a Test Case-specific one.
    Note: The default IVR Speaker is configured by the Platform Administrator on the Account Details page.

    To transcribe an existing IVR, it must be operational, and the transcriber will use the Called Number specified in the Test Case to collect the prompt.

  3. Note: Velocity test cases also support automatically retrying a failed test case up to a specified Maximum Retries value.

    To enable this feature, slide the Retry Failed Test Cases slider to YES, and specify a Maximum Retries value.

    Enter a Pause Time of a number of seconds to wait before retrying the failed test case.



    Note: Cyara will mask profane words with an automatic profanity filter. If these words are detected in the transcription, they will be displayed as ****** characters.
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