Before creating an Outbound Test Case, we recommend viewing the video below to get an understanding of Outbound Testing Types and how they can best be applied to your Testing Scenarios.
To create an Outbound Test Case, follow the same steps outlined in Creating a Test Case.
To change a Test Case into an Outbound Test Case, select the Outbound option in the Test Type field.
- Test Type: The type of test to be performed (Inbound/Outbound). This can only be changed before you add Steps to the Test Case.
- Called Number: The Called Number field for an Outbound Test Case is a number or a number range where Cyara will receive the incoming calls. The range is specified using ‘..’. Multiple ranges are separated by comma.
For example, 07897..99, 100 is the list of numbers (100, 07897, 07898, 07899) that will activate this Test Case.
Pre Connect Audio: is an additional field that is used to attach an initial audio recording of the call.
Steps
| Value | Description | Use of Min/Max Pause Time | Use of Minor/Major Threshold Times |
|---|---|---|---|
| Answer | Answers the call after the specified Pause time expires. | Determines when call is answered. | Ignored. |
| DoNotAnswer |
Does not answer the call. Note: If the caller does not abandon the call within the Major Threshold Time, the Cyara Platform rejects the call (with a SIP 480 Temporarily Unavailable response). |
Ignored. |
Specify how long the call is expected to ring for before being abandoned by the caller. If the call rings for less than the Minor Threshold Time or more than the Major Threshold Time, the Step is marked as a Failure. Otherwise, the Step is marked as a Success. Caution: The Minor/Major Thresholds have slightly different meanings with this DoNotAnswer reply action type than in other contexts. |
| Busy |
Sends a busy signalling code to the caller after the specified Pause time. Note: The signalling message sent is a SIP 486 “Busy Here” response, which normally appears as an ISDN Q.850 Cause Code 17 “User Busy”. |
Determines when the busy signal (not audio) is sent. | Ignored. |
| Reject |
Rejects the call after the specified Pause time. Note: The signalling message sent is a SIP 403 “Forbidden” response. |
Determines when the call is rejected. | Ignored. |
In all cases, by default, there is no audio heard by the caller. To have the caller hear audio (for example, a busy tone, ring back tone, or network message) before any of the above actions, specify an audio file in the Pre Connect Audio field. The audio file will be played once and it begins playing shortly after the call is received. If the time to perform the reply action becomes due while the Pre Connect Audio file is still playing, the playback will be stopped and the action performed. If the Pre Connect Audio file plays until completion before the reply action becomes due, the caller will just hear silence until the action is performed.
Adding Steps beyond Step 0 follows the same procedure outlined in the Entering Test Case Steps section.
Major Threshold: For Step 0, the major threshold time is used as a timer to Abort a Validation call if no incoming call is received within this time. It is ignored when an Outbound Campaign is run.
For more information on creating an Outbound Test Case, watch the video below.
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