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This feature eliminates the need to manually tune the PSST values used for segmentation purposes. Effectively, all contiguous PSST=0 Steps (with no reply) would be combined with the first subsequent non-zero PSST Step, called the terminal step. If the terminal step does not include an Expect to Hear prompt, a special syntax of three dots (…) must be included in the Expect to Hear field to let the call engine ignore this field and move on to the next step when the PSST triggers the next step.

Step	Expect To Hear	Reply With	PSST
1	Welcome to Acme Bank.		0
2	Thank you for calling us today.		0
3	For telephone banking, press 1. To report a stolen card, press 2.		0
4	...	1	1

Conditions and Restrictions:

1. In a Multi-Step Prompt, the following tags can be used only in the first Step:
   • {AllowHangUpInReply}
   • {BypassRecognition}
   • {EndCallIfNoAudioWithinThreshold}
   • {Language}
   • {MaxAudioLength}
   • {MeasureResponseTimeTo}
   • {Optional}
   Note: The tags listed above cannot be used in the second or the consecutive Steps in a Multi-Step prompt.
2. The following tags cannot be used in a Multi-Step Prompt:

   • {Fax}
   • {Ignore}
   • {RemoteMOS}
   • {WaitForHangUp}
3. The {BargeIn} tag can appear in any Step of a Multi-Step Prompt. The PSST of the terminal Step will be used as the barge-in time, measured from the beginning of the audio of the first Step.
4. If a Step with an {Optional} tag precedes a Multi-Step Prompt, the PSST on the terminal Step must be equal to the PSST of the optional Step.
5. Step with {Ignore} tag, no reply and PSST 0 cannot be followed by a Multi-Step Prompt.