Service Activity Types

When you click the New Activity button, you can choose an activity to invoke a remote service:

Activity	Description	Additional fields
Request Service Call	This activity executes a Service defined in the Service Library, typically to retrieve additional information about the call. Refer to the Service Library topic for more information.	Service, Service input parameters, Service output parameters, Wait for competition, Continue on failure and Attributes

To configure a Service, follow the steps below:

Click Browse and select a Service from the Service Library.
Enter the input parameter value. The value can be constant or a value from the current interaction context. For example: Interaction.UserData.<myvariable>. For reference, Avaya UUI: Interaction.UserData.UUI is a good example that typically uniquely identifies interaction on the CTI side and back-end systems.
Enter the variable where you will store the output variable. The value or value collection can be stored in a variable prefixed by “$”. For example, $myvariable. Output variable values can also be stored in Virtual Agent attached data storage $Interaction.UserData.
1. If $Interaction.UserData is specified, the output variables are appended to the attached data list.
  Note: The values are not uploaded to CTI.
2. If $Interaction.UserData.myvariable is specified, the output values are stored in a new variable under the attached data list.

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