An Agent-Server Relationship specifies the login details that should be used by the Virtual Agent when they are logging in to a particular Server. In this way, Agent-Server Relationships are similar to "login profiles" for an Agent – they specify what and where the Agent logs in to. Each Agent may define only one Relationship for a given Server.
Agent-Server Relationships are used in Campaigns to specify the login attributes of the Virtual Agent for a particular Campaign. So, for example, a Virtual Agent may have two Agent-Server Relationships defined – one for a Server based in Sydney and another for a Server based in Melbourne. Therefore, a Campaign may be created to run a simulation where the Virtual Agent logs in to a Sydney Server, and another Campaign created to run a simulation where the Virtual Agent logs in to the Melbourne Server.
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From the Build menu on the Cyara Portal, select Agents. The
Agents screen will be displayed showing a list of existing Virtual Agents.
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Click the
New Agent button. This will display the New
Agent screen:
Agent Details
Agent-Server Relationships
Agent-Server Relationships can only be created if the Server has already been defined in one of the Environments associated with the Account.
Creating Virtual Agents Walkthrough Video
Watch the video below for a walkthrough on how to create Cyara Virtual Agents.
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