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This article covers how to add Agents for Genesys Engage 8.5 and Genesys Engage 9 environments. To create a standard Virtual Agent follow Creating New Virtual Agents generic topic.

Adding a Genesys Engage 8.5 Agent

The following values are required to configure a Genesys Engage 8.5 (formerly Genesys PureEngage Cloud) Agent.

1. Server Select the Server that has been previously configured. More information on how to add a Genesys Engage 8.5 Server.
2. DN – Agent’s place. The Place must have a configured extension.
3. Switch Login – Genesys Agent “User Name”, part of agent “General / Internal Authentication” settings.
4. Switch Password – Genesys Agent Password, part of agent “General / Internal Authentication” settings.
5. Login attribute – Genesys Agent Login ID, part of agent “Agent Info / Login IDs” configuration settings.
   

Adding a Genesys Engage 9 Agent

The following values are required to configure a Genesys Engage 9 (formerly Genesys PureEngage Cloud) Agent.

1. Server Select the Server that has been previously configured. More information on how to add a Genesys Engage 9 Server
2. DN – It can have any dummy value. Example: 100
3. Switch Login – Genesys Agent “User Name”, part of agent “General / Internal Authentication” settings.
4. Switch Password – Genesys Agent Password, part of agent “General / Internal Authentication” settings.
5.