Velocity/Cruncher/Outbound Reporting Velocity Cruncher, and Outbound reports provide details of test calls for a complete view of the IVRs’ performance under high or low loads respectively. Reports are in summary format, which provides management summary reports and allows you to drill down for more granular reporting and performance metrics. Pulse Reporting and Dashboards Virtual Agent Reporting Call Records Reporting The Cyara Portal provides a report that gives more information about call records. SMS Usage Report The SMS usage report provides an overview of the SMS notifications usage to and from the Cyara Portal. Call Result Reclassification Endpoint Campaign Real Time Report Real time reports are available for all Endpoint Campaigns Runs that are currently in progress. The report can be used to ensure all the endpoints are logged in successfully during the Campaign Run. Related articles Velocity/Cruncher/Outbound Reporting Pulse Reporting and Dashboards Call Records Reporting Virtual Agent Reporting Voice Tags Comments 0 comments Please sign in to leave a comment.