The Active Alerts report displays Pulse Campaign Test Cases that are currently in an alert state, meaning that the Minor or Major failure threshold count has been crossed. The report provides operational information about how long a Pulse Test Case has been in an alert state so that you can take the appropriate action based on your organization's incident management policies.
To view the current Active Alerts, select
The report includes the following fields:
- Campaign: name of the Pulse Campaign running the Test Case affected
- Test Case: name of the Test Case in alert state
- Step: number of the Step that failed during the last Pulse run
- Failure Type: Minor or Major failure
- First Occurrence: date and time when the failure thresholds were crossed
- Active Time: how long the Test Case has been in an alert state
- Alerts Sent: how many notification runs have sent out alerts via email/SMS. If the alert frequency is set to “Once”, the notifications will be sent only for unique errors.
- To sort the alert list, click on the matching column. By default, the list will order the alerts by the First Occurrence
- To refresh the report, click the refresh icon in the top right corner of the table.
- To export the report to CSV file, click the Export Report in the top right corner of the screen. This allows you to manipulate the data in a spreadsheet such as Microsoft Excel.
- To email the report, click Email Report in the top right corner of the screen. You can send the CSV version to yourself or any other staff who handle incident resolution.
As well as being informed about the Pulse Test Cases currently in alert states, this report
allows you to identify the root cause of an incident. To find this information, you can
click on the report's row, which will navigate to the Pulse call history page, as shown
This page lists all call attempts from the First Occurrence date up to the current time. For further investigation, you can drill down into the particular call by clicking on a row. This will give detailed information about Step execution. You can also adjust the From Date to investigate what took place during calls that occurred before the Pulse Test Case went into an alert state.
The Active Alerts breadcrumb or your browser's back button can be used to navigate back to the Active Alert report.
Once a Pulse Campaign Test Case that has a Major alert finishes with a "Success" or "Satisfactory" result, the alert will be closed and not be displayed on the report.