Cyara provides simulation, testing, and monitoring solutions for the entire IVR lifecycle. The Cyara Platform comprises several products designed to test the IVR through its initial platform and application deployment, subsequent application modifications and speech fine-tuning, and finally ongoing operations in production.
Cruncher – Contact Center Simulation/Stress Testing
Cruncher is designed to load-test IVR systems and associated voice networks to ensure they are working before going live to customers.
Pulse – Proactive Customer Experience Monitoring
Pulse is designed to continuously monitor the end-to-end availability and performance of your voice application and your contact center from a customer’s perspective.
Pulse can notify you about any issues in your IVR or contact center systems proactively via SMS or email.
The Cyara Platform can test traditional DTMF systems as well as speech-based solutions. Cyara provides an easy-to-use online interface to empower its users to manage all aspects of their IVR testing including Campaign Management, Test Case Management, Administration, and Reporting.
Virtual Agent – Remote Agent Automation
Virtual Agent enables you to simulate and performance-test your contact center in an automated manner using real interactions without impacting your customers and agents.
You can ensure interactions are correctly routed to the targeted agents when changes are made to your middleware call routing rules. The Virtual Agent simulator automatically logs in and controls hundreds of agents and emulates their behavior.
Virtual Agent can also answer interactions and apply the desired agent behavior to verify that customers are routed to the right agent. Routing rules can behave differently under load conditions. Only Virtual Agent enables you to validate how your routing rules will work under varying interaction volumes.
Use Virtual Agent to performance-test your contact center operations prior to going live to ensure optimal system operation.
Outbound – Call Receptor Simulation/Testing
Outbound is designed to simulate an environment that would receive calls originating from your contact center to ensure outbound calling is working as intended, before live calls are made to real customers.
Velocity – Automated, Repeatable Functional CX Testing
Velocity provides automated functional and exhaustive regression testing for your Customer Experience (CX), including IVR, Web site, SMS, and more.
Velocity is used to test each and every customer journey quickly, intelligently, and effectively. Velocity allows you to express and discuss your entire customer experience, ensuring solid collaboration and agreement on a single CX across all subject matter experts and skill groups. Use Velocity to generate and maintain Test Cases that ensure the CX is performing according to the latest design specifications.