Cyara Voice Test Cases Overview
Cyara Voice Test Case is the core of the Cyara Voice CX Assurance Platform.
Creating Cyara Voice Test Cases
Automated - Cyara performs the atomacic mapping of the IVR flows and converts them to the CX Models, which are then converted into the individual Test Cases.
Assisted - Cyara offers semi-automatic way of creating test cases using the Cyara Call Explorer, which is the easiest way to start automating with Cyara
Manual - For experienced users Cyara allows creating Test Cases manually using the Cyara Test Case editor.
To manually create a Voice Test Case, perform the following steps:
Data Driven
Selecting a Test Data Set
Inbound Test Case Called Number
For inbound Test Cases, the
Called Number
field is a single phone number,
without punctuation such as spaces, dashes, or parentheses. A leading plus (+)
may be used for E.164 numbers.
The
Called Number
is the number which will be called by
the Test Case.
Options
There are three optional parameters which can follow the phone number. The options are specified as
name:value
Name | Details | Value |
---|---|---|
From option | Calling Party Number | Phone Number |
PAID option | Asserted Identity | Phone Number |
Privacy option | Calling Party Presentation | True or False |
The optional parameters should be separated by semi-colons.
Called Number | 0270108734;From:0491570156;PAID:+61491570000;Privacy:true |
Here, the Inbound Test Case will call 0270108734.
The Calling Party Number will be presented to the gateway as 0491570156. The Asserted Identity will be presented to the gateway as +61491570000.
The Privacy setting means that the Calling Party Number is suppressed from presentation to the Called Party, though it may still be presented to trusted networks in between.
In general, only the
From option
is used.
Outbound Test Case Called Number
For outbound Test Cases, the Called Number field is a single phone number, without punctuation such as spaces, dashes, or parentheses. A leading plus (+) may be used for E.164 numbers.
Allowed numbers are whitelisted in your account.
There are no optional parameters for the Call Number for Outbound Test Cases. See the Simulating CLI Numbers topic for more information.
Using the Enhanced Global Dialling Spearline Add-On
If your Cyara Account has the additional Spearline Add-On enabled to allow for Enhanced Global Dialling, you can make calls from 80+ countries around the world 200+ locations, with additional access to mobile carriers. Ensure customer CX by making calls from specific global carriers and locations.
To use this feature once it has been enabled, follow the steps below.
- In the Create Test Case screen, on the Called Number field, enter the phone number to be dialled.
- Select the "Calling From Local Carrier" checkbox
- Cyara will determine the location country of the Called Number and will offer a range of carriers in that country to place the call.
- Once the call has been placed, on the Test Case Results screen, you will
also be able to see the extra fields used for Enhanced Global Dialling.
These fields are dependent on which carrier was used and some might not
be available, you can see which Country, State, Carrier and Line Type
were used to place the call.
For more information on the Enhanced Global Dialling Spearline Add-On, visit the Cyara Website Here, or contact your Cyara Account Manager.
Creating a Velocity Test Case
If your Account has an active Velocity Plan Subscription, you can auto-transcribe the Expect to Hear field when creating a Voice Test Case.
You can skip entering the Expect to Hear field and the transcriber will populate it for you. After transcription is complete, you can manually adjust it as necessary.
To create a Voice Test Case for Velocity, perform the following steps:
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