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The video in this article will explain Post Speech Silence Timeout, the key to test cases step timing. Cyara uses the PSST value defined within a test case step to identify when an IVR prompt has ended. When the length of continuous silence detected from the IVR is equal to the defined PSST value, Cyara then sends the reply or executes the next test case step.

Watch the video below for a walkthrough of how PSST functions in Cyara Test Cases.