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The article below covers more advanced Test Case Authoring topics

Test Case Duration Calculation

When running a Cyara Test Case, understanding how Cyara will calculate the full duration of the entire Test Case can be useful when troubleshooting calls that have ended prematurely, or are running for longer than expected.

Test Case duration estimation in Call Engine uses the Max/Min pause times supplied by user with every step, plus adding audio file durations, plus estimating how long each step can take based on number of characters present in speech (8 characters count as 1 second of speech) as well as the Tags present.

For example, the wildcard Tag {*} will utilise 90 seconds of estimated call length each time it is included within a Test Case.