This article covers the setup of a new Environment for Amazon Connect, to be used for Cyara Virtual Agent testing. To build an Amazon Connect Environment, follow the steps below:
-
From the Build menu on the Cyara sidebar, select Environments. The Environments screen will be displayed, which shows a list of existing Environments.
- Click the New Environment
button located in the top right corner. The New Environment page will be
displayed as below:
- Enter a Name for the Environment and select Amazon Connect from the Type drop-down list.
-
Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:
-
Specify the Key (See the table below for supported Attributes).
- Specify the Value for the Key.
- Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
- Repeat the above steps for any additional Attributes.
-
- In the Environment Servers
panel, click New Server. A pop-up window as shown below appears:
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Enter a Server Name. This is what the Cyara Platform will call this server (For example, “Amazon Connect Server”)
Select the Agent Voice channel type from the drop-down list.
Enter the Primary Hostname/IP of the Amazon Connect Service that your agents login to, for example my-server.awsapps.com.
Enter the Primary Port number associated with the above Hostname/IP to accept connections. Typically, HTTPS connections use port 443.
-
Set any Server specific attributes to be used on connection. These will be used in addition to the Environment-level attributes set above. Attributes are stored as typed Key-Value pairs (see the table below for supported Attributes). To create Attributes, follow these steps:
- Specify the Key
- Specify the Value
- Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
- Click + to add the specified Attribute.
- Repeat the above steps for any additional Attributes.
The following table includes all of the available server Attributes for Amazon Connect.
Channel Usage Key Type Comment Agent Voice Mandatory ccp-instance String Instance Part of the Connect Contact Control Panel URL
For example: ccp-instance=my-server results in CCP URL:
https://my-server.awsapps.com/connectAgent Voice Mandatory ccp-domain String Domain Part of the Connect Contact Control Panel URL
Default value:
awsapps.com/connect
For example: ccp-domain=my.connect.aws results in CCP URL:
https://my-server.my.connect.aws/Agent Voice Optional flags String debug – switches on extra logging Agent Voice Optional 'request-headers-*=key: value' String Adds a generic capability to add headers to cloud broker sessions from Amazon Connect Environments. Formated as follows: My-Header: My string {variable} more string Note: Flags must be comma-separated.
- Click Add Server.
- After you have entered all of the details for this new Amazon Connect environment, click Save Details.
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