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Adding a Cisco CtiOS Server

Updated: tech writers Edited:

To configure a Cisco CitiOS Server for Cyara Virtual Agent, follow the steps below. If you are unsure of what these server details should be, contact your Vendor.

Note: Cisco CitiOS requires a Profile Name to be configured in Cisco Telephony.

  1. From the Build menu on the Cyara sidebar, select Environments. The Environments screen will be displayed, which shows a list of existing Environments.

  2. Click the New Environment button located in the top right corner. The New Environment page will be displayed as below:

  3. Enter a Name for the Environment and select Cisco CtiOS from the Type drop-down list.
  4. Set any Environment-Level Attributes to be used across all servers in this Environment. Attributes are stored as typed Key-Value pairs. To create Attributes, follow these steps:
    • Specify the Key (See the table below for supported Attributes).
    • Specify the Value for the Key.
    • Set the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
    • Click + to add the specified Attribute.
    • Repeat the above steps for any additional Attributes.
    Now that the Environment details have been configured, Servers can be added. Repeat the following steps for each Server to be added to the Environment.
  5. In the Environment Servers panel, click New Server. A pop-up window as shown below appears:

  6. Enter a Server Name. This is what the Cyara Platform will call this server (For example, Cisco CtiOS Server 1)
  7. For Cisco CtiOS select the Agent Voice from the channel drop-down list.
  8. Enter the Primary Hostname/IP, this is the primary hostname/IP Address of the server the Cyara Virtual Agent should connect to (e.g 192.168.10.200 OR exampleserver.cisco.com)
    • Enter the Primary Port number associated with the above Hostname/IP to accept connections.
  9. Set any Server specific attributes to be used on connection. These will be used in addition to the Environment-level attributes set above. Attributes are stored as typed Key-Value pairs (see the table below for supported Attributes). To create Attributes, follow these steps:
    • Specify the Key.
    • Specify the Value.
    • Select the Attribute type from the drop-down menu. For example, String, Boolean, Float, and so on.
    • Click + to add the specified Attribute.
    • Repeat the above steps for any additional Attributes.

    The Cyara Platform supports the following Attributes for Cisco CtiOS:

    Vendor (Channel) Usage Key Type Comment
    Cisco CtiOS (Voice) Required ProfileName String The profile name used in connection. The profile name is configured in Cisco telephony.
    Cisco CtiOS (Voice) Optional ServerUsername String If the server requires credentials for the connection.
    Cisco CtiOS (Voice) Optional ServerPassword String If the server requires credentials for the connection.
    All Optional EnableAgentRelogin Bool Default Value - 0 (False)

    Valid Values:

    • 1 - True
    • 0 - False
    When enabled, attempts to relogin agent if it logs out during Campaign run.
  10. Click Add Server.
  11. Here is a sample of a Cisco CtiOS environment:

  12. After you have entered all the details for the new Environment, click Save Details.
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