To create a new Campaign, perform the following steps:
- From the main menu, click
. The following screen appears:
Agent Campaign Details
This section defines the general attributes of the Campaign.
Agent Desktops

- Minimum Desktops Required: Specifies either a percentage of all agents in this Campaign or a specific agent count.
- Reservation Timeout: How long the Campaign should wait for agent desktops to respond.
For example:
- Minimum Desktops Required = 95
- Reservation Timeout = 120
If all 100 agent desktops report in before 2 minutes, the Campaign will start without waiting a full 2 minutes. If at least one is not responding, the wait will be the full 2 minutes.
Running a Campaign on Schedule
Refer to the Creating and Running Campaigns section.
Searching for Agents
The Campaign screen includes functionality that allows you to search for Agent names that match a specified search string. This is useful when there is a large number of Agents configured that span multiple pages.
-
To search Agent Names, enter the search text in the
Search text box and click
Search.
- You can use the Shift key to select multiple Agents and then click the Add to Campaign button.
- To clear the search results and restore the original list of Agents, click the Reset button.
Saving and Running New Campaigns
To create and run a Campaign, perform these steps:
Creating and Running an Agent Campaign Tutorial Video
For more information on how to create and run a Cyara Virtual Agent Campaign, watch the tutorial video below.
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