To view a graphical representation of the Crawled IVR:
Modifying Settings for the CX Model
Use the Settings menu item to modify the settings for the
Model. A screen as shown appears:
- Edit the Model Name if needed.
- Select the IVR Language - Speaker from the drop-down list and click the Add Speaker button.
- Specify the Phone Number.
- Enter the Calling Phone Number (CLI) details.
- Specify the Post Speech Silence Timeout value.
- Auto Generate Test Cases: If you wish to auto generate Test Cases, select the Auto Generate Test Cases checkbox, and you will see a display box with the Folder Name. Here, enter a Folder Name.
- Click Ok to save your settings.
Creating a new CX Model Video Walkthrough
Watch the video below for a quick walkthrough of how to create a new Cyara CX Model that you can populate with Elements.
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