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ServiceNow is a incident tracking platform that can be used to track Cyara Test Case and Campaign failures as incidence tickets for further investigation.

1. Click Toolbox > Integrations .
2. Click New Integration.
3. Select ServiceNow from the Type dropdown list.
4. Enter a Name and a Description for the integration.
5. Select a User Account to access the Cyara REST API in the Impersonate User field.
   
   
   
   
6. In the ServiceNow Details section, enter the following details:
   1. Enter the API Url and Incident Portal Url that are exposed by your ServiceNow deployment.
      Ensure you include the {id} tag in the URL in the following format to include the Incidence Ticket reference.

      https://instance.service-now.com/nav_to.do?uri=incident.do?sys_id=/{id}

      
      

      

      
      
   2. Select Allow Automatic Resolve to automatically resolve an incident, triggered by an Alarm Profile, when the failure is cleared.
   3. If you select Basic Authentication, enter the authentication details for the REST request.
   4. If you select OAuth 2.0, enter the following details:
      • Client ID - This is auto-generated by your ServiceNow Instance.
      • Username - Username of the User created in your ServiceNow User Table. Ensure this User is set to active and not locked out so that this instance can produce an access token for OAuth.
      • Client Secret - This is auto-generated by your ServiceNow Instance.
      • Password - The Password associated with the above User.

      You can authenticate with the ServiceNow API using a configured OAuth application such as:

      • Google
      • Github
      • Salesforce
      • Facebook

      For more information on how ServiceNow supports the OAuth 2.0 Authentication method, see the blog post on the ServiceNow developer blog.

      https://community.servicenow.com/community?id=community_blog&sys_id=56086e4fdb9014146064eeb5ca961957

   5. Click Test Authentication to attempt to authenticate using the provided credentials before activating the Integration.
7. In the Field Selection section, you can either click New ServiceNow Field to create a pre-formatted field mapping for a set ServiceNow field or click New Custom Field to create a new customizable field.
   If you choose to create a new custom field, enter the following:
   1. Specify a property name to send to ServiceNow in Field Name.
   2. Enter a display name for this field in Display Label. This name is displayed when the user creates an incident.
   3. Select the type of field in Type. The options are: Constant, a Choice for multiple fixed values. or a Single Line Text or MultiLine Text input or a Lookup for values built using an API call.
   4. In Field Value, specify the constant value or template for the value to send to the external service. For a Choice field, use a comma separated list of values, the first being the default. For more information on Field Values set as Variables, see the Incidence Field Variables table below.
   5. The checkboxes allow you to configure field properties such as Required, Read-Only and Overridable.
   6. Click Add Field to add the new field to the Field Selection table.

   
   
   

8. Click Save Details to save your changes, and Enable the integration using the toggle in the top right corner of the Integrations screen.