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Alarm Profiles can be used to provide email or SMS alerts on failures during Pulse Campaigns only.

Alarm profiles can be created for each of the users that have access to the Cyara Web Portal. Alarm messages can be sent to multiple recipients to alert them about failed Test Cases. If the calls made during the Pulse Campaign breach the maximum predefined response timing thresholds, and result in the failure of the Test Case, then the Cyara Web Portal will send an SMS or an email to notify users about the failure. Alarms will also be sent if customer experience has been degraded due to poor audio quality or connectivity issues.

Pulse can help detect and alert the user about the following types of faults (and potentially others not listed) which can cause a Test Case to fail:

• Telco issues
• Call connect times
• Busy tones
• Crackling, clicks, or other noise on lines
• Calls routed to incorrect sites
• SIP based errors
• Dead air
• Calls not being terminated
• Tromboning of calls resulting in higher costs for customer
• Ring outs (unanswered calls)
• IVR application issues
• Dead ends
• vXML pages not being found – bad fetch message played to customer
• Exceptions
• Incorrect prompts
• Incorrect prompts for same application across different sites
• Incorrect attached data
• Backend issues
• Unacceptable lookup response times
• Database related delays
• Platform issues
• Failure to recognize DTMF
• Dropped calls
• Inability for Platform to scale
• Calls dropped due to firewall restrictions
• Voice Quality issues
• Artifacts generated by packet loss concealment by Media Gateways
• Intermittent gaps in audio during playback
• Stutter/Jitter due to packet loss
• ACD/CTI/PABX Issues
• Routing to wrong sites
• Inconsistent DTMF (loud) volumes on different call segments
• Security related issues – unable to handle peak CAPS
• Failure to adhere to standard – Dropped calls