The Extra Pulse Call is an OPTIONAL functionality that can be enabled in the
Cyara.Voice.Scheduler.exe.config file. When running a Pulse
Campaign, if the Extra Pulse Call setting is configured, and if the Major or Minor
Threshold limit is exceeded, and if the call failure results in alarms to be sent –
then, instead of sending alarms, the extra Pulse call is initiated again (only once).
The subsequent failure of this extra Pulse call will result in sending alarms. With
regards to the counters, they are reset if a Success result is observed, so for an Extra
Pulse Call to be made, a Test Case needs to fail or be satisfactory a given number of
times (which is set in the Threshold fields in the Test Case) without observing a
Success result in between.
Configuring the Extra Pulse Call Setting
To configure the Voice Scheduler for an extra call, perform the following steps:
- Insert the following key into the
<appSettings>section of theCyara.Voice.Scheduler.exe.configfile with the comma delimited list of Account IDs that can trigger the extra call for the Pulse Campaign.<add key="AccountsToMakeExtraPulseCall" value="1,2" />Note: See the Configuring the Voice Scheduler article in the Cyara Deployment Guidefor more information. - Save the
Cyara.Voice.Scheduler.exe.configfile.
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