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2 comments

  • Howard Leary

    It's unclear in the article as to where exactly the data comes from the calculate MTTR, MTTI, MTBF. For example, how does Pulse get informed that the system has been restored? Is it just that they test case was successful? If so, how accurate can that value be if the test is only run every 15 or 30 minutes, etc.

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  • Valery Topilin

    Thanks for the feedback!

    You are right, Cyara only looks at the data that is available. In this case, it only operates with incidents reported by failed groups.

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